Conflict resolution Flashcards
1
Q
Grievance Procedures
A
A grievance refers to a situation whereby one or more parties is aggressive or hurt as a result of the action of another party.
2
Q
How is the grievance procedure solved?
A
It outlines a process to enable workplace conflict to be dealt with in an impartial manner.
3
Q
Conciliation and mediation
A
This is when aggrieved parties are brought together to settle their differences.
