Conflict Mgt. Flashcards
What Core Competencies are affected by Conflict?
Social awareness, organizational awareness, empathy, relationship management, self-management.
What is Workplace Conflict?
A condition between workers who are interdependent and acting in ways that create business problems.
What are the Costs of Unresolved Conflict?
Lost productivity, high turnover, damage to reputation, health costs, legal costs.
Is Conflict always a bad thing?
No, it can offer opportunities for growth, inspire creativity, improve communication, and challenge personal values.
What are the Ingredients of Conflict?
Differences in perceptions, values, power, opinions, personality clashes, rule breaking, need for attention.
What are some Conflict Prevention Strategies?
Effective decision making, stress management, promoting open communication.
What are the Benefits of Conflict Resolution?
Increased commitment to the organization.
What are the Approaches to Resolving Conflict?
CONQUEST, AVOIDANCE, BARGAINING, BANDAID, ACQUIESCE.
What is the Win/Win Approach?
A cooperative approach focusing on shared needs and recognizing individual differences.
What are common Emotions During Conflict?
Anger, fear, hopelessness, frustration, jealousy, shame.
What are some strategies for Dealing with Interpersonal Conflicts?
Openly address conflict, be sensitive to emotions, listen and look for shared goals.
What are the Eight Strategies for Resolving Conflicts?
Change culture, listen actively, acknowledge emotions, search beneath surface, separate important issues, learn from behaviors, solve creatively, design systems.
What is the Mediation Process?
Involves a neutral party helping find solutions, including steps like preliminary meetings and defining the problem.
