Conflict Management Exam 3 10/5/20 lecture

Question 1

Prelude to Conflict
Triggering Event
Initiation of Conflict
Differentiation Phase
Resolution Phase

Answer 1

A Process View of Conflict

Question 2

Prior experience

Answer 2

Prelude to Conflict

Question 3

Causes us to perceive we are in a conflict with another person

Answer 3

Triggering Event

Question 4

One or more people in the event will initiate conflict with verbal and/or nonverbal communication

Answer 4

Initiation of Conflict

Question 5

Working out the conflict–including the identification of issue and feelings

Answer 5

Differentiation Phase

Question 6

outcome to the conflict; becomes part of the prelude to the next conflict experienced

Answer 6

Resolution Phase

Question 7

Difference in Goals (moderate amount is good)
Differences in Stage of Group
Differences in Role
Differences in People/Diversity
Outside Pressure

Answer 7

Contributing Factors to Team Conflict

Question 8

how to get the job done

Answer 8

Task Conflict

Question 9

formal and informal relationships

Answer 9

relationship conflict

Question 10

desires for status, prestige and authority

Answer 10

identity conflict

Question 11

management style particular to an organization

Answer 11

process conflict

Question 12

Task Conflict
Relationship Conflict
Identity Conflict
Process Conflict

Answer 12

Differences in Goals

Question 13

step 1 - everything is new

Answer 13

forming

Question 14

step 2 - some identification, but no unity around purpose

Answer 14

storming

Question 15

step 3 - regular patterns of behavior

Answer 15

norming

Question 16

step 4 - work with problem-solving behavior and accomplishing goals

Answer 16

performing

Question 17

group, task, or members come to an end

Answer 17

termination

Question 18

forming
storming
norming
performing
termination

Answer 18

differences in stage of group

Question 19

help towards expected outcomes

Answer 19

task

Question 20

facilitate communication and resolves conflict

Answer 20

maintenance

Question 21

unmet personality needs

Answer 21

disruptive

Question 22

task
maintenance
disruptive

Answer 22

differences in roles

Question 23

experiences are unique; listen and understand differences and similarities

Answer 23

differences in people/diversity

Question 24

work/life conflict

Answer 24

outside pressure

Question 25

impact of group’s circumstances; creative and thoughtful

Answer 25

stop

Question 26

action of doing nothing, change other person/situation/self
deliberation think out loud experts decision making
focus on goals

Answer 26

think

Question 27

may need recording method for later review

active/engaged show confirm

Answer 27

listen

Question 28

use of I-statements to ease defensiveness
assertive, respectful
caucus to create consensus

Answer 28

communicate

Question 29

S-TLC Model

Answer 29

stop
think
listen
communicate

Question 30

6 Steps of Effective Confrontation

Answer 30

Preparation
Arrange
Interpersonal Confrontation
Consider
Resolve
Follow up

Question 31

identify your problems, needs, issues

Answer 31

preparation

Question 32

a time and place for meeting

Answer 32

arrange

Question 33

talk with others about your problems

Answer 33

interpersonal confrontation

Question 34

other’s point of view: listen, emphasize and respond with understanding

Answer 34

consider

Question 35

problems with a mutually satisfying agreement

Answer 35

resolve

Question 36

on the solution by setting a time limit for reevaultion

Answer 36

follow up

Question 37

conflicts are

Answer 37

inevitable but manageable