Conflict Management Flashcards
What is Conflict Management?
The ability to properly handle conflict situations that arise in any group or team.
What is Active Listening?
Involves asking appropriate questions to better understand how someone else is feeling and why.
What is a Win-Win situation?
In a compromise situation, one party gives up some of what they want to allow the other party to get some of what they want.
What mindset is essential in a Win-Win situation?
Think ‘outside the box’ and explore how to fully meet the needs of both parties.
What are ‘I’ Messages?
Express emotion, identify cause and propose solution without blaming anyone directly.
What is Mediation?
A process in which a neutral third party helps participants resolve their conflict without aggression or coercion.
What are the steps to the mediation process? (List them)
1) Establish a respectful environment
2) Identify the problem
3) List the alternatives
4) Select the best alternative
5) Write out the plan
6) Evaluate at a later date
What is Adjudication?
A process in which a neutral third party listens to all sides of a dispute and makes a judgment based on available information.
What is the effect of Avoidance in conflict management?
It does not offer a permanent solution but gives parties a chance to cool down.
What is Accommodation in conflict management?
When one party makes a conscious decision to place another person’s needs before or above their own.
What might Accommodation involve?
Making personal sacrifices, often at the expense of one’s own needs.
What type of conflict occurs between two individuals due to personal differences?
Person vs. Person (Interpersonal Conflict)
This type of conflict often involves misunderstandings or opposing goals.
What is the term for an internal struggle where an individual faces challenges making decisions?
Person vs. Self (Internal Conflict)
This conflict involves reconciling one’s values and emotions.
What type of conflict involves an individual challenging societal norms or expectations?
Person vs. Society
This conflict arises when individuals believe societal rules are unjust or limiting.
What type of conflict is characterized by challenges posed by natural forces?
Person vs. Nature
Examples include conflicts arising from weather or environmental conditions.
What is the name of the conflict that involves struggles with technological failures?
Person vs. Technology
This conflict can also stem from an overreliance on technology.
What type of conflict involves forces beyond human control, such as destiny or supernatural entities?
Person vs. Fate/Supernatural
This conflict reflects struggles with luck or destiny.
