Communication Flashcards
What is the definition of communication?
Sending a message to a receiver
What percentage of our daily activities is communication responsible for?
70%
What must happen for a message to be effective?
The message must be completely understood
What are the three requirements for good communication?
1) Knowledge of effectiveness of different types of communication
3) Development of good listening skills
4) Use of paraphrasing and feedback
What is filtering in the context of communication barriers?
When the sender communicates information they think will be viewed favourably by the receiver
What is selective attention?
Individuals see and hear things based on their own needs, experiences, and motivations
True or False: People tend to interpret messages based on their personal value systems.
True
What is defensiveness in communication?
When individuals react in a manner that hinders their ability to understand communication, often aggressively
What is information overload?
An overwhelming array of data that leads people to ignore or forget information
How do differing gender styles act as a barrier to communication?
Men emphasize status in communication, while women seek to make connections
What is a common reason many individuals are poor listeners?
Active listening is hard work and more tiring than talking
Fill in the blank: Listening involves an active search for _______.
Meaning
What are some examples of physical or environmental barriers to communication?
1) Hearing impairment
2) Bright sunlight
3) Windy or noisy situations
4) Equipment distractions
5) Attention span of listeners
What are the dimensions of trust in communication?
Factors that influence the level of trust between communicators, including credibility, reliability, and intimacy
Trust is essential for effective and open communication.
