Conflict Management

Question 1

What is the 5 step appeal

Answer 1

Simple ask
Reasoned ask
Personal ask
Final appeal
Action

Question 2

What is CARES

Answer 2

Contain situation
Approach from a visible angle
Reduce distractions
Explain your movements
Slow down so they can follow

Question 3

What is the drama triangle

Answer 3

Rescuer Persecutor
(Let me help you). (It’s all your fault)

                           Victim 
                       (Poor me)

Question 4

What is betaris box

Answer 4

You beliefs —> your values —> your behaviour —> their values —> the values —> their behaviour

Question 5

What are the levels of resistance

Answer 5

Compliance
Verbal resistance & gestures
Passive resistance
Active resistance
Aggressive resistance
Serious or aggravated resistance

Question 6

What are the 4 areas of impact factors

Answer 6

Subject/person
Officer
Object
Place/location

Question 7

What are warning signs and danger signs

Answer 7

Warning sign- indicate anger and exerting presence

Danger sign- natural reactions to physical contact

Question 8

What is positional asphyxia

Answer 8

When the restraints restrict movements in the body of the restrained and causing asphyxiation

Question 9

What is ABD

Answer 9

Acute Behavioural Disorder
High mental state, high temperature, sweating, rapid breathing, strength
Can cause death

Question 10

What legislation covers use of force

Answer 10

Common law
Sec 3 criminal law act
Section 117 PACE
sec 76 criminal justice and immigration act ( self defence)
Article 2 human rights

Question 11

What does common law cover in use of force?

Answer 11

A person may use reasonable force if they have an honest held belief that violence is about to occur to themselves, another or property or a breach of the peace.

Question 12

What does sec 3 criminal law act 1967 cover for use of force

Answer 12

A person may use force as is reasonable in prevention of crime, affecting or assisting in the lawful arrest of suspects or persons unlawfully at large

-any person
-citizens arrest

Question 13

What does 117 PACE cover in use of force?

Answer 13

Gives offices power to use force in the exercising of any PACE power

Question 14

What does Sec 76 criminal justice and immigration act cover in use of force?

Answer 14

Provides clarity on what is reasonable force when someone says self defence

Question 15

What does article 2 of European human rights cover for use of force?

Answer 15

Right to life