Conflict Avoidance

Question 1

How can you avoid conflict in the first instance?

Answer 1

Clearly state in all tender and contract documents exactly what is required of all parties.
Ensure continuous, effective communication between all parties.
Put everything in writing to ensure there is always documented evidence should a dispute arise.
Follow companies procures and policies.
Follow RICS standards and guidance notes and professional statements.

Question 2

If conflict occurs, how do you deal with it initially?

Answer 2

Raise the issue with all parties and try to resolve it through communication and negotiation.
A face-to-face meeting is usually the best way to find a resolution.

Question 3

What could indicate the success of a final account negotiation?

Answer 3

All parties come away happy.
Costs agreed and within the clients budget.
Negotiation resolved in a timely manner.

Question 4

In your opinion, what is the cause of most disputes?

Answer 4

Commercial aspects.
Unclear or conflicting specs or drawings.
Teams under pressure (poor or rushed decisions are made)
Unclear scope of service.

Question 5

What can you do if a negotiation breaks down and it cannot be resolved?

Answer 5

You consider ADR (alternative dispute resolution)