Conflict and Mediation Flashcards
1
Q
What do we mean by paraphrase?
A
Repeat something using your own words.
2
Q
What is a mediator?
A
The person who helps people or groups sort out an argument.
3
Q
What are the three rules to mediating?
A
Listen to each person.
Look for ways they could solve the problem.
Help them find a solution.
4
Q
What is conflict?
A
When people disagree about something and start fighting.
5
Q
What does confidential mean?
A
Private or not told to anyone else.
6
Q
What is tolerant?
A
Willing to accept other peoples opinions.
