conflict Flashcards
conflict can either be ? (2 things)
percieved or felt
two types of conflict are
task or relationship
task conflict is ..
good and constructive for the group whereas relationship conflict is disfunctional
how to manage conflict
compete avioding accomodating collabarating compremising
how to resolve task conflict
humor
focus on the facts-consensus qualification
honor/respect
common goals
multiple alternatives
balance power structure-hierarchy but everyone gets an input
conflict is affected by
status(dean vs professor)
aggressiveness of the other person
how important the issue is to you
how to prepare for stressful conversations
take responsibility
prepare
clarifing intent
focus on tactics
what are the sources of conflict
lack of communication
structure-ambiguity
personal variable-personality,emotions, values
process issues
no leaders
unclear goals
norms
