Configuration & Change Management Flashcards
1
Q
What is SACM?
A
Service Asset & Configuration Management
2
Q
What is RFC?
A
Request for Change
3
Q
What is a CI?
A
Configuration Identification
Applies to assets that are important to be tracked in a database
4
Q
What is DML?
A
Definitive Media Library
Inventory of CI’s (i.e a DRP)
5
Q
What is CMDB and CMS?
A
Configuration Management Database
Configuration Management System (contains CMDB)
Tracks relationships between assets
6
Q
What is SAM?
A
Software Asset Management
7
Q
What is the CAB?
A
Change Advisory Board
8
Q
What is change priority based on?
A
Impact and priority
9
Q
What is a normal vs standard change?
A
Normal goes through CAB each change
Standard is pre-authorised for same type of change
