Availability & Capacity Management Flashcards
What is the vector to measure reliability?
MTBF - Mean time between failures
MTBSI - Mean time between service incidents
What is VBF?
Vital Business Function
What is MTRS?
Mean Time to Restore Service
What is reliability?
How often does it stop working
What is maintainability?
How quickly and effectively a service can be restored after failure
What is involved in capacity management?
Business Capacity Management (strategy)
Service Capacity Management (tactical)
Component Capacity Management (operational)
What is CMIS?
Capacity Management Information System
What is BIA?
Business Impact Analysis
What is DRP?
Disaster Recovery Plan
What is ITSCM?
IT Service Continuity Management
What are the 3 pillars of Information Security?
Confidentiality
Integrity
Availability
What system is used to track and manage third-party agreements and contracts?
SCMIS
Supplier & Contract Management Information System
