Configuration and setup I (20%)

Question 1

Two types of licenses that can be assigned to users to grant access to features

Answer 1

User licenses: Define the baseline of features available to a user.

Feature Licenses: Grant access to additional features that are not included in a standard license, such as marketing, knowledge or CRM content

Question 2

What is the use of business hours and holidays in case escalation and entitlement process

Answer 2

it excludes holiday times and off business hours like the weekend in the calculation process to escalate a case

Question 3

what are the considerations related to data and file storage?

Answer 3

Data storage is used by records

File storage is used by attachments, documents, files, content, chatter

Question 4

Considerations related to salesforce API

Answer 4

Application program interface. Allows you to access your org programmatically. However in order to save guard your organizations instance that hosts your org, Certain safe guards are in place to limit the amount of API requests that can be made in a 24 hour period. This is based on edition and number of user licenses your org has.

Question 5

Company Settings: Organization ID

Answer 5

Unique 15 character ID for every org

Used for support, and enabling features

Question 6

Company Settings: locale

Answer 6

Controls the format of date, time address, name, and number fields depending on your language/country

Default locale set at organization level but user locale settings override

Question 7

Where is Storage viewed in salesforce

Answer 7

storage is viewed here Setup > Storage usage

Question 8

Company Settings: Currencies

Answer 8

Organizations can be single or multi-currency

Multi-currency allows recording amounts in different currencies on records

Question 9

Company Settings: Business Hours and Holidays

Answer 9

Where you setup you business hours and this is going to impact case escalation rules and entitlement processes

Question 10

Fully supported languages offer

Answer 10

Fully supported languages means all salesforce features, including user interface, setup, and help

Question 11

End user languages offer

Answer 11

These languages will have translations for all standard object field labels and pages but not setup and help

Question 12

Platform

Answer 12

For these languages, it is possible to provide translations for customizations and standard fields.

if translations are not provided labels fall back to English

Question 13

Platform support

Answer 13

For these languages, it is possible to provide translations for customizations and standard fields.

If translations are not provided labels fall back to English

Question 14

API is an abbreviation for

Answer 14

Application Programming Interface

Question 15

What is the use of Salesforce API

Answer 15

allows access to salesforce programmatically, instead of using the user interface

Question 16

Organizations currencies and be either

Answer 16

single or multi-currency

single: can set organization-wide currency on the company information page using currency locale, currency symbol will reflect currency locale, this is default

multi-currency: adds the ability to record amounts in different currencies on records. It must be enabled, allows for reports in both corporate and record currency. corporate currency is defined.

Question 17

primary currency

Answer 17

reflects either the default corporate currency or the currency selected for the record

Question 18

secondary currency

Answer 18

reflects the personal default currency of the user running the report, or the currency specified in the report criteria

Question 19

can you disable multi currency after enabling it?

Answer 19

nope

Question 20

what are business hours and holidays

Answer 20

business hours determines the times when users a available to support customers and are the basis for computation of support processes hours

Question 21

enabling or defining custom fiscal years impacts what?

Answer 21

forecasts, reports, and quotas.

Question 22

what are the considerations to take before enabling custom fiscal years

Answer 22

all existing forecasts and quotas from the first period of that year forward will be deleted, but forecasts for periods before the first custom fiscal year are not deleted

Question 23

Why is it important to identify if your fiscal year by the starting month or by then ending month.

Answer 23

because a whole calendar year from April 2018-april2019 is an entire year but you have 2018 and 2019 in that range. So if you define your fiscal your by your start month then all of your closed opportunities will be in the fiscal year of 2018 but if its by the end month than all your fiscal opportunities will close in 2019.