Conduct & Professionalism

Question 1

Are you aware of any RICS guidance on the use of social media accounts?

Answer 1

• The document titled: Use of social media: guidance for RICS members. Version 1 effective from 30th June 2021.
• The overarching principle is - Standards expected for members do not change because they are communicating through SM.

Question 2

You attend a work social event and witness two junior colleagues acting in a way which could bring your firm into disgrace. What would you do in this situation?

Answer 2

• I would speak with my colleagues immediately and take steps to prevent reputation all damage or embarrassment of my colleagues. I would then address their actions formally in working hours.

Question 3

What are the mandatory professional obligations of RICS members?

Answer 3

1. Members must comply with the CPD requirements set by RICS.
2. Members must cooperate with RICS.
3. Members must promptly provide all information reasonably requested by the Standards and
   Regulation Board, or those exercising delegated authority on its behalf.

Question 4

What are the mandatory professional obligations of RICS-regulated firms?

Answer 4

1. Firms must publish a complaints-handling procedure, which includes an alternative dispute
   resolution provider approved by RICS, and maintain a complaints log.
2. Firms must ensure that all previous and current professional work is covered by adequate and
   appropriate professional indemnity cover that meets the standards approved by RICS.
3. Firms with a sole principal must make appropriate arrangements for their professional work to
   continue in the event of their incapacity, death, absence from or inability to work.
4. Firms must cooperate with RICS.
5. Firms must promptly provide all information reasonably requested by the Standards and
   Regulation Board, or those exercising delegated authority on its behalf.
6. Firms must display on their business literature, in accordance with RICS’ published policy on
   designations, a designation to denote that they are regulated by RICS.
7. Firms must report to RICS any matter that they are required to report under the Rules for the
   Registration of Firms.