Complaints (overview) Flashcards
What are the seven steps of the complaint process?
- complaint is filed with the DBPR
- complaint is investigated
- determination is made as to probable cause
- Formal complain is issued if probable cause is found
- informal or formal hearing is conducted
- final order is issued
- final order may be appealed to district court
Who are complaints filed with?
The DRE
Who can initiate a complaint?
a consumer, another agency, or a licensee
What is the form to submit a complaint?
Uniform Complaint Form - Real Estate
Can you file a complaint online? If so, where?
Yes, through the DRE website
What makes a complaint legally sufficient?
It contains facts indicating a violation has taken place
Can a complaint be filed anonymously? If so, what are the requirements?
Yes, as long as it is in writing and legally sufficient
Can the DRE initiate an investigation if there is reasonable cause that a violation occurred?
yes
Could an inspection result in a complaint? If so, how?
Yes, if violations are found during the inspection
Does withdrawing a complaint automatically close the complaint?
No, not if there is legal sufficiency to continue
Once an investigation is completed, where is the investigative report & supporting documentation sent to?
The DBPR General Counsel to determine what violations have occurred
