Complaints Flashcards
1
Q
What are ways to protect yourself from complaints?
A
Join a Defence Organisation
Be aware of and follow the GMC’s Advice, “Good Medical Practice”
Be aware of the local complaints procedure / deal with complaints expeditiously
Put patients first and always try to act in their best interests
Do not be judgmental
Do not be afraid to refer or get a second opinion
Clinical Audit
Peer Review
Act responsibly
Do not break the law
2
Q
How many days do complaints officers have to decide whether a complaint can be dealt with informally or not?
A
Five days
3
Q
Where can patients take their complaints if they are dissatisfied with the way the NHS has dealt with it?
A
The independent public health service Ombudsman
