Complaints Flashcards
1
Q
What is a complaint
A
An expression of dissatisfaction that requires a response
2
Q
Who can make a complaint
A
Patients Colleagues Employers Health Boards/Heath Trusts GMC Police Courts
3
Q
What may people complain about
A
Mainly communication e.g. rudeness Alleged poor treatment Alleged poor performance Not listening Failure to comply with job plans Health Problems Fraud Criminal Offences
4
Q
How can you protect yourself from complaints
A
Join a defence organisation Follow good medical practice Be aware of local complaints procedure/deal with complaints quickly Put patients first Don't break the law
