Complaining: Accommodation Flashcards

1
Q

The solution

A

La solución

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2
Q

The poor service

A

El mal servicio

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3
Q

The lack of cleanliness

A

La falta de limpieza

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4
Q

The malfunction

A

El mal funcionamiento

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5
Q

The apology

A

La disculpa

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6
Q

The refund

A

El reembolso

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7
Q

The compensation

A

La compensación

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8
Q

The noise

A

El ruido

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9
Q

The breakdown

A

La avería

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10
Q

The humidity

A

La humedad

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11
Q

The surcharge

A

El cargo adicional

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12
Q

The heating

A

La calefacción

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13
Q

The manager

A

El gerente

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14
Q

The bad smell

A

El mal olor

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15
Q

The reservation

A

La reserva

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16
Q

I need a refund.

A

Necesito un reembolso.

17
Q

I want to make a complaint.

A

Quiero presentar una queja.

18
Q

I need to file the complaint in writing.

A

Necesito pasar la queja por escrito.

19
Q

The elevator is out of service.

A

El ascensor está fuera de servicio.

20
Q

I am upset with this situation.

A

Estoy molesto con esta situación.

21
Q

I was overcharged on this bill.

A

Me cobraron de más en esta factura.

22
Q

Where is the suggestion box?

A

¿Dónde está el buzón de sugerencias?

23
Q

I would like to speak to the manager, please.

A

Me gustaría hablar con el gerente, por favor.

24
Q

I expect an immediate solution.

A

Espero una solución inmediata.

25
Q

I am not satisfied with my room.

A

No estoy satisfecho con mi habitación.