Complain Flashcards

0
Q

Demands

A

Needless to say, in the event of such a situation we would seek legal advice and take any necessary action to protect our interests

In light of the above, I would be grateful if you would give the items I have mentioned above, your most urgent attention, in order that a practical solution may be found rather than seeking a legal remedy

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1
Q

Entry

A

I am writing to inform you that there are outstanding problems with the work that was recently carried out by your firm

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2
Q

Ending

A

In the event of no reply being received within 15 days of the postmark of the present letter,

The above mentioned legal action will be embarked upon

Many thanks for your cooperation in this matter

Yours faithfully,

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3
Q

Entry 2

A

I am writing to draw your attention to the inconvenience caused to us, by the situation that happened last Thursday, July 2

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4
Q

Ending 2

A

Above all, some apology should have been made for the delay

I would be interested to hear what you propose to do to avoid such situations in future

yours faithfully

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5
Q

Structure

A
1.Introduction 
Reasons for writing
nature of problem
2. Paragraph 2
what happened
3. Paragraph 3 
what should have happened
4.Conclusion 
what will happen if nothing is done request a reply
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