Company Organization Flashcards
What is an Organizational Strategy/Strategic Plan?
The organizational strategy is set by top level executives and and is the fundamental template for direction that defines and supports long-term goals.
How do you communicate the Organizational Strategy? What are the 3 concepts that need to be communicated?
You communicate the strategy by training staff on the following.
1) Vision-A description of where the organization will be in the long term. Conveys a general understanding of the business, its culture, and operational methods.
2) Mission-Specifies the types of services or products, level of quality, and other tangible aspects of the business and its plans. It communicates business functionality and operational methods.
3) Objectives-The specific organizational objectives that all involved parties can understand what needs to be done. They highlight specific goals. The objectives must be SMART.
What is Knowledge Management?
Cooperate knowledge is the second most important resources after people. A central knowledge management system collects, distributes, and publicizes corporate data.
How do you develop an organizational strategy? (3 things)
1) Understand where the business is now and where it needs to be.
2) Compare the current company to the desired company.
3) Develop the strategy to get to the new company.
What should the operational focus of human resources be when a businesses unit undergoes a change?
Target hiring of new employees that meet the new objectives of the business unit.
Additionally a good HR department can find and keep high level talent and is one of the most important departments in a company.
What is the difference between direct and indirect requirements when evaluating job applicants?
Direct requirements are more tangible and include certifications, education level, years of experience, previous job responsibilities, and knowledge of specific computer programs.
Indirect requirements are more intangible and less specific and examples include, leadership ability, ability to multi-task, organizational skills, communication skills.
What five things should be taken into account when developing company policies/procedures?
1) Regulations/Laws (differ in different countries)
2) Keeping polices simple to avoid overwhelming employees.
3) The managers/employees need to be consulted to ensure the policy will be effective.
4) The ideal functionality of the organization
5) Pilot Projects
Policies/Procedures support staff behavior and lead to a hospitable, safe workplace.
How are Performance Measurement/metrics set up for Employees? (3 steps)
1) The measures setup should align closely with the organizational strategy.
2) Measure how well the employee does at their job-work quality, performance within budget, meeting of other requirements of the position.
3) Measure how well an employee contributes to the company.-extra sales, extra hours, work on several projects, work on asks outside of position requirements, contribution toward improvements in the business process, leadership.
What is corporate structure?
A corporation should be structured in a way that supports its business strategy. It refers to the layers of management within a company.
What are management system standards? What are two managements System Standards?
Management systems standards are used to define that organizations method of managing its processes, functions, or activities. they ARE USED TO HELP ORGANIZATIONS IMPROVE THE WAYS IN WHICH THEY PROVIDE SERVICES AND PERFORM PROCESSES.
Yhey improve customer confidence, and set a holistic, strategic approach to management.
1) ISO 90001:2008 - Quality Management
2) ISO 14001:2004 - Environmental management
Are management System Standards specific?
No, they are meant to be generic so they can apply to any organization.
What is TQM?
Total Quality Management
What are the eight benefits of management system standards?
1) Establishing benchmarks
2) Forcing the organization to systematically identity risks and problems as well as potential solutions.
3) Including more participants from all levels of a company.
4) Providing problem solving and decision making tools.
5) Leading the organization to study how standard operation procedures and operational control can enhance the organizations performance.
6) Protecting the organizations reputation or brand.
7) Providing a model for continual improvement.
8) Helping an organization coordinate its resources and programs.
What are the 5 basic concepts in Organizational Management? What are the two guiding principals?
1) Planning
2) Organizing
3) Directing
4) Coordinating
5) Controlling
Principles:
1) Who is the customer
2) Quality
What are the most serious threats in the healthcare sector?
Workplace/Domestic Violence, threats, harassment, internal theft, vandalism, extremist activity, frauds, the rate to high-risk or high-profile patients, and violence in emergency departments.
