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Company Officer Notes > Company Officer Practice Questions 1 > Flashcards

Company Officer Practice Questions 1 Flashcards

1
Q

Standard on FD Occupational Safety & Health Program

A

NFPA 1500

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2
Q

What is one of the company officers most important duties?

A

teaching

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3
Q

Formal written agreement between FD’s that share a common boundary?

A

Auto Aid

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4
Q

A vital part of the organizational structure

A

Standard Operational Procedures

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5
Q

Each member should report to only one supervisor

A

Unity of Command

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6
Q

Breaking large jobs down into smaller tasks that are assigned to specific individuals

A

Division of Labor

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7
Q

Having a uninterrupted series of steps or a Chain of Authority

A

Scalar Organizational Structure

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8
Q

One person at the top of the structure making decisions

A

Centralized Authority

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9
Q

Allows decisions to be made at a lower level. Ideally delegated to the lowest organizational level

A

Decentralized Authority

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10
Q

A civil wrong or injury. A breach of duty causing damage to a plaintiff

A

Tort Liability

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11
Q

Policies/Procedures, NFPA, agency directives, professional texts, etc

A

Standard of Care

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12
Q

Eliminates discrimination. Prohibits sex discrimination.

A

Title VII Civil Rights Act

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13
Q

Protects rights of all workers

A

EEOC

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14
Q

Increases minorities hired into jobs occupied by white males

A

Affirmative Action

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15
Q

Eliminates discrimination against the disabled

A

Americans with Disabilities Act

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16
Q

Guarantees workers be paid overtime at time and one half if they work more than forty hours in one week

A

FLSA

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17
Q

Treating applicant/employee differently than those of another race

A

Disparate Treatment

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18
Q 
Basic Physiological Needs (Survival).
Safety & Security (Safety).
Belonging & Social Activity (Affiliation).
Esteem & Status (Esteem).
Self-Actualization & Fulfillment.
A

Maslow’s Hierarchy of Needs

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19
Q

Theory of Motivation. It includes Valence, Instrumentality, and Expectancy

A

Vroom’s V.I.E Theory

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20
Q

Anything positive or negative that acknowledges a person’s existence

A

Stroke

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21
Q

Ability to grant rewards

A

Reward Power

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22
Q

Supervisor has the ability to punish. Verbal reprimand

A

Coercive Power

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23
Q

Knowledge & Expertise

A

Expert Power

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24
Q

All Company Officers have this type of power

A

Legitimate Power

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25
Q

Average worker inherently lazy. Dislikes/Avoids work.
Must be coerced into performing by threats of punishment.
Prefers close supervision & shuns responsibility.

A

Theory X

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26
Q

The theory that a leader is most concerned with production.

A

Theory X

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27
Q

Does not inherently dislike work.
Performs adequately with self direction.
Worker will support organizational objectives.
Accepts and seeks responsibility.

A

Theory Y

28
Q

Management style focused on people.
Employees remain with company for life.
Close relationship between work and social life.
Participative approach to decision making.
Firefighters apply concepts by counting on each other.

A

Theory Z

29
Q

Leader is most concerned with people

A

Theory Y

30
Q

Overriding concern for either production or worker needs.
Often associated with Theory X perspective.
Produces high turnover rates.
May produce comfortable/ friendly atmosphere for workers.

A

Single- Issue Leadership

31
Q

Fireground leaders may exhibit __ characteristics?

A

Single-Issue

32
Q

Moderate concern for production and people.

A way for supervisor to get by, but is not the optimum.

A

Middle of the Road Leadership

33
Q

High concern for people and production.
Most workers needs and self-actualization attainable.
Most productive in non-emergency situations.

A

Dual-Issue Leadership

34
Q

All power and authority in the leader

A

Autocratic Leadership

35
Q

Fireground leaders often use___ style of leadership?

A

Autocratic

36
Q

When a leader makes all the decisions.

Military is the best example.

A

Autocratic

37
Q

Low concern for production and people.
Peer pressure discourages overachievers.
Workers lack professional stimulation.

A

Bureaucratic Leadership

38
Q

Employee centered participative leadership style.
Employees allowed to question why a order or directive issued.
Decision making is a slow process and not always effective during emergencies.

A

Democratic Leadership

39
Q

Hands-off approach by the leader.
Exercises authority when an exception to the plan require a decision.
Effective with highly trained and experienced workers.

A

Laissez-Faire Leadership

40
Q

Seeing the big picture and how their roles fit into the plan.
Used extensively in the Fire Service

A

Management by Objective

41
Q

Authority can be delegated, but ___ cannot?

A

Responsibility

42
Q

4 aspects of critical decision making?

A

Define the problem.
Identify and Evaluate alternative solutions.
Choose & Implement the most promising alternatives.
Monitor the results and adjust if necessary.

43
Q

Counseling, informal private interview.

May or may not be a written record made of the interview.

A

Preventative Action Discipline

44
Q

When employee repeats violation or commits a more serious violation as a first offense.
Always done in writing.

A

Corrective Action Discipline

45
Q

May lead to suspension, loss of pay, demotion, termination, or prosecution.

A

Punitive Action Discipline

46
Q

Used in very small groups such as fire company or one on one tutoring

A

Mastery Learning

47
Q

Budget that deals with major purchases such as stations and apparatus.

A

Capital Budget

48
Q

Budget that deals with day to day operations such as wages/benefits, utilities, and fuel.

A

Operating Budget

49
Q

Informs the member and administration of job performance.
Forms basis for a work improvement plan.
Documents substandard work history in case termination for non- performance becomes necessary.

A

Performance evaluations

50
Q

Orders are based upon___. Compliance is mandatory.

A

Policy/Procedure

51
Q

Orders/Directives may be __ or __

A

Written or verbal

52
Q

The most effective means of conveying information?

A

Face-to Face Communication

53
Q

The Five C’s of communication

A 
Conciseness
Clarity
Confidence
Control
Capability
54
Q

3 priorities of Scene Management?

A

Life Safety
Incident Stabilization
Property Conservation

55
Q

3 areas of Perimeter Control?

A

HOT- Restricted zone
WARM- Limited access zone
COLD- Support zone

56
Q

3 reasons for Scene Size-Up?

A

Locate
Isolate
Mitigate

57
Q

The overall plan for controlling the incident.

Broad, general statements.

A

Strategic Goals

58
Q

Statements of measurable outcomes are?

A

Tactical Objectives

59
Q

Large incidents require a___

A

Written Action Plan

60
Q

Isolates or stabilizes an incident

A

Defensive Mode

61
Q

Direct action to mitigate the problem

A

Offensive Mode

62
Q

Life Safety priority

A

Rescue Mode

63
Q

Command is best transferred___

A

face to face

64
Q

Span of Control covers how many personnel?

A

3-7 subordinates

65
Q

The most serious injuries occur where?

A

On the fireground

Company Officer Notes (4 decks)

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