Company Officer (1 of 2) Flashcards
NFPA ___ (2014) for Level I and Level II Fire Officers. pg 1 (OTQ 17-3)
1021
NFPA 1021 places fire officers in how many categories or levels? pg 3
Level 1 - First line supervisor (supervisior), Level 2 - mid level supervisor (supervisor/managerial), Level 3 - first line manager (managerial/administraive), Level 4 - department manager or chief (adminstrative)
IAFC places fore officers in how many categories or level? pg 3
Level 1 - supervising fire officer (all company officers), Level 2 - Managing fire officer (battalion, district, and assistant chiefs), Level 3 - Administrative fire officer (administrative chiefs in charge of divisions or bureaus within the department), Level 4 - executive fire officer (department chief)
What are the largest single officer group? pg 3
Company officers.
_____ is instructions that emphasizes job specific learnig objectives, and traditional skill based teaching. pg 5
Training
_____ involves instructions that emphasizes knowledge based learnign aobjectives that are not tied to a specific job. pg 5
Education
National Fire Protection Ass (NFPA) 1021, standard for fire officer professional qualifications, sets guidelines for qualification to the ____. pg 16 (OTQ: DC 2023)
Fire Officer Level I
The company officer’s most important task is to ensure the ____of the unit’s personnel. pg 17
Safety
What are the challenges a new officer will encounter? pg 19
Leadership, Ethics, Supervision, Responsiblity, Authority
Leadership - officers must begin to cultivate the leadership skills needed to ensure that a unit operates ____. Pg 19
Safet, effectively, and efficiently
Ethics - the officer is a role model for subordinate members of the ____. Pg 19
Unit, peers, and even the public
Supervision - company officer level supervision may be the most ____ type of supervision. Pg 19
Difficult
Responsibility - a new officer is now responsible for the his/her own actions and ____. Pg 19
Subordinates
Authority - Officers must learn what authority is lefitimetaly assigned to the position and how to apply it in a fair and ____ manner. pg 19 (OTQ: DC 2023) on
Equitable
Company officers know the only person they can change is ____ pg 22
Themselves
A new officer should rarely resort to using ____ as a reason for compliance. Pg 23
Rank
The duties of a fire officer are? Pg 24
Human resource management, community and government relationships, administration, inspection and investigation, emergency service delivery, health and safety.
J.P.R. pg 24
Job preference requirements
Define manager. pg 24
Individual who accomplished organizational objectives through effective and efficient handling of material and Human Resources.
They must realize that the success of any fire and ems organization is directly proportional to its ____. pg 24
Community involvement
Upon arrival, the first arriving company officer must develope and initate an ____ in accordance with local policy. pg 26
Incident actino plan (IAP), an incident safety plan (ISP), and establish the incident command system (ICS)
In North America fire and ems organizations the top official is called the ____. pg 31
Fire chief, commisioner, chief executive offier (CEO)
The most common organizational struture used in fire/EMS and is defined as having an uninterrupted series of steps or chain of comman. pg 32
Scalar
What group is defined as those who deliver services to the public or external customer; typical functions include fire suppression, EMS, inspections, education, and investigations? pg 33
Line personnel
What group is deined as those who provided support to the line personnel or internal customers; typical functions are training, logistics, and personnel admin? pg 33
Staff personnel
____ refers to the legal ability of an individual to male and implement decisions for which the individual is held accountable. pg 34
Authority
____ relates to the empowered duties o an ofical to perform certain task. pg 34
Auhtoiry
What are the two type of decision making models? pg 34
Centralized and decentralized
Decisions are made by one person at the top of the structure. pg 34
Centralized
Decisions are made at a lower level (basically delegation of suthority, with the effects of the decision reported through structure.
Decentralized
What needs to be done to ensure that decentralized decision making is effective? pg 34
Chief must ensure that all members understand the direction, values, and goals of the organization
In a decentralized model, decesion making authority is limited to only those tasks over which personnel have been given ____. pg 34
Authority
____ of suthority allows for the expeditious handling of most matters. pg 35
Decentralization
____ is the process of providing subordinates with the authority, direction, and resources needed to complete an assignment. pg 35
Delegation
When assigning a task, the company officer should: pg 35
Describe the task and overall goal, identify available resources, and identify time and safety
____ states that each subordinate must have only one supervisor. pg 35
Unity of Command
____ is the path of responsibility from the top of the organization to the bottom and vice versa. pg 36
Chain of Command
The process of going around a link in the chain of command to deal with an issue. pg 36
Side Stepping
____ can be destructive to organizatinal unity and cohessiveness. pg 36
Side Stepping
Notifying one’s supervisor that one wishes to take an issue to the supervisor’s supervisor. pg 36
Skip level notification
____ is a organizational principle that allows workers to report to more than one supervisor. pg 37
Functional supervision
____ is often useful when the distinction between line and staff functions become blurred. pg 37
Functional supervision
____ refers to the number of subordinates and/or number of functions that one individual can effectively supervise. pg 37
Span of Control
Span of controll is between ____? pg 37
3-7
The National Incident Management System-Incident Command System (NIMS-ICS) suggest an optimum ____ for span of control. pg 37
5
____ consists of dividing large jobs into smaller tasks to be assigned to specific individuals. pg 39
Division of labor
Work groups may be created based upon ____. pg 39
Type of task, geographical area, time of year or season, available resources, and skills specialization.
All positions within the organization must be clearly defined for the ____ principle to be effective. pg 39
Division of labor
____ enables different companies to work together well because each company officer understands the capabililties, requirements, and needs of the other.
Cross training
Common public jurisdictions that provide fire and EMS protection include: pg40
Municpal, county, fire district, state/provincial, federal, tribal
Functional division of the lowest level of local government.
Municipal
The size of the municipal fire and EMS organizations depends primarily on ____? pg 41
the size of the population and geographic area served.
Funding to support the operation of a career, combination, paid-on-call, or a volunteer fire department is part of the municipal budget and is usually obtained through ____? pg 41
The collection of taxes
The department’s budget generally is set on an ____basis and must address all department expenses, including ____. pg 42
Annual. Apparatus and equipment purchases and maintenance, operating expenses and funding for personnel wages and benefits.
The second level in local government in normally ____. pg 42
The county
County fire and EMS generally protect large areas of ____. pg 42
unicorporated land that contain large populations.
Designated geographic area where fire protection is provided, usually through a supporting tax, or an area where fire prevention codes are enforced. pg 42
Fire district
Is a term given to an area that lies outside of taxpayer supported of funded juristriction. Usually rural and sparsely populated. pg 42
No Man’s Land
Generally, state/provincial emergency fire supression companies are organized for ____. pg 43
Forest fire, willand, and urban interface fires.
Territory occupied by one of the constituent adminstrative districts of a nation whose rights are defined by a constitution. pg 43
State/provincial
____ fire and ems exist to protect federal lands and property. pg 43
Federal
National level of government such as the U.S. and Canada.
Federal
The ____ provides training courses for all pard, volunteer, and combination/composite organizations throughthe ____ as well as the ____. pg 43
U.S. Fire Administration (USFA). National Fire Academy (NFA), Emergency Management Institute (EMI)
The ____ operates fire and ems organizations on military installations in the continental U.S. and foreign countries. pg 43
U.S. Department of Defense
____ are more and more frequently supplying fire and ems protection for the DoD. pg 43
Civil service (nonmilitary) personnel, civilian contractors, or local municipal organizations
The Canadian Defense Department oversees military and civilian fire and ems organizations operating in ____ installations in and around North America.
35
Term that describes the government structure of Native American and Aboriginal Peoples of North America. pg 44
Tribal
There are ____federaly recognized Native American tribal governments within the US. pg 44
562
How many acres of land do the tribal governments reside on, which the US government holds in trust. pg 44
55.7 million
____ trains, equips and funds fire and ems organizations while members of the tribe living on each reservation staff the organizations. pg 44
The US Bureau of Indian Affairs (BIA)
In Canada, the Department of Indian and Northern Affairs provides similar suuport to the ____ officially recognized bands of Aborignal People of Canada (First People). pg 44
633
Private ems organizations fall into three catergories. pg 44
Industrail fire brigades, for profit fire and ems, and private nonprofit fire and ems
Many commercial facilities, such as, oil refineries, checmical processing plants, research facilites, marine port facilities adn airports (both public and private maintain ____ or other emergency response teams. pg 44
Industrail fire brigades
Funding for the noprofit fire and ems must meet the requirements of the ____? pg 45
US tax code 501(c)(3)
Volunteer firefighters staff approxiametly ____ of fire and ems pg 46
70%
What are the 3 types of aid agreement? pg 47
Mutual, automatic, and outside aid
Reciprocal assistance from one fire and ems to another during an emergency based upon prearranged agreement. pg 47
Mutual aid
Written agreement between two or more agencies to auto dispatch predetermined resourcses to any fire or other emergency reported in the geographical are covered by the agreement. pg 47
Automatic aid
Assistance from agencies, industries, or fire departments that are not part of the agency having jurisdiction over the incident. pg 47
Outside aid
Aid agreements may be ____ but should be ____. pg 47
Verbal, written
____ should be considered contracts and reviewed by legal departments and approved by the governing bodies. pg 47
Aid agreements
____ is similar to mutual aid except that payment, such as a per response or an annual fee, rather than reciprocal aid is made by one organization the the other. pg 49
Outside aid
EMAC stands for? pg 49
Emergency Management Assistance Compact
MABAS stands for? pg 49
Mutual Aid Box Alarm System
The US Congress created EMAC in ____ as a national disater relief compact to link the resources. pg 49
1996
MABAS is an agreement between the fire and emergency response agencies of ____ and _____. pg 49
Nothern Illinois, Southern Wisconsin
Leadership traits are. pg 56
Supervisory, decisiveness, intelligence, self assurance, initiative, desire for professional success, integrity, personal security, sense of priority, vision, industriouness, interpersonal skills, empowerment, innovation and creativity, consistency, preparedness, proactiveness.
Planning, organizing, directing, and controlling in order to coordinate the efforts of the unit to accomplish objectives. pg 56
Supervisory ability
Making decisions quickly and effectively. pg 56
Decisiveness
Using logic and reason in making decisions. pg 56
Intelligence
Demonstrating self confidence when making decisions. pg 56
Self assurance
Accomplishing goals and objectives with a minimum of supervision
Initiative
Gaining additional responsibility and influence within the organization. pg 56
Desire for professional success
Applying consistently a set of morals or values to the decision making process. pg 56
Integrity
Being secure in the leadership position. pg 56
Personal security
Determining an effective order of action to achieve a desired outcome. pg 56
Sense of priority
Having a dream or concept of the wat things can or should be. pg 56
Vision
Working hard to fulfill duties. pg 56
Industriousness
Working successfully with other to accomplish tasks. pg 57
Interpersonal skills
Providing support for other to succeed in accomplishing organizational and personal goasl. pg 57
Empowerment
Seeking continously new and imaginative methods for accomplishing the mission of the organization. pg 57
Innovation and creativity
Applying proceedures, policies, rewards , and discipline evenly and fairly over time. pg 57
Consistency
Being ready for potential situations. pg 57
Preparedness
Anticipating, embrassing, and meeting change. pg 57
Proactiveness
An evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, supervisors, subordinates, and customers. pg 57
360 degree feedback evaluation
____ is the ability to identify components of a situations, assess the needs for action, determine the nature of intervention, initiate action, and to be preceived as having the abilty to take this action. pg 58
Command presence
What are the 8 steps to create command presence? pg 58
Determine the situation, know the resources available, develope strategy and tactics, listen to all points of view, make the decision, implement the decision, evaluate the decision and modify if needed, take responsilbility
Are the agreed upon philosophical prinsiples that define what is correct and proper behavior for the members of a society. Sometimes called morals. pg 59
Ethics
Is a trait that individuals learn primarily from their families and secondarily from religion, education, society, friends, and peers. pg 60
Ethical behavior
Ethic 3 step check pg 60
Is it legal, is it fair, how will it make me feel
Some causes of unethical behavior in the fire and ems are: pg 60
Violation of moral principles, bottom line mentality, short cuts, exploitive mentality
What are the four main reasons for lying? pg 61
Basic needs, affiliation, self esteem, self gratification
This code is a brief, one or two page statement of the organization’s values and the expected behavior both of the management and members. pg 62
Code of ethics or ethics policy
The process of directing, overseeing, and controlling the activities of other individuals. pg 63
Supervision
Refers to the administration and control of projects, programs, situations, or organizations. pg 64
Management
____ are often assigned management duties over functions. pg 64
Level II Fire Officer
____ is anyone who is responsible for the activities of one or more subordinates. pg 64
A supervisor
What is the most effect method for assisting employees on how to resolve personal problems. pg 65
The employee assistance program (EAP)
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values. pg 66
Groupthink
What is the best tool for combating groupthink? pg 66
Diversity
What does the acronym SMART stand for? pg 67
Specific (conduct an annual assessment), Measureable (can be measured at the end of June), Attainable (reasonable time has been provided to complete this task), Realistic (this trait should be a regular duty of a company officer), Timely (based on when all assessments must be completed and submitted)
Commanding officers must communicate instructions ____ at emergency incidents. pg 67
Clearly and concisely
What is the four stage developement model? pg 69
Forming (trust and respect develope/become part of the group), Storming (provide explanations for decisions/ reduce the time spent in the storm), Norming (ensure the norms dont voilate the sense of decency), Performing (maintain team spirit)
____ is a process fo giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance. pg 72
Coaching
An effective coach helps a subordinate ____, ____, ____. pg 72
Establish a goal, determine how to reach it, and provides sugestions when they are requested.
____ is a formal process which assists paticipants in identifying and resolving personal, behavioral, or career problems that are adversely affectiving performance. pg 72
Counseling
____ should occur in private, and a record should be kept of the session. pg 72
Counseling
What are the four steps of counseling? pg 72
Describe the current performance, Describe the desired performance, Gain a commitment for change, Foolow up the commitment.
____ is used to better perpare individuals for their roles and responsibilities within the oganization under the direction of a positive model. pg 73
Mentoring
Mentors should not be ____ to the subordinate. pg 73
A direct supervisor
In the US Air Force, ____ supervisors serves as the ____ mentor for each subordinate. pg 73
Immediate, primary.
Acknowledge the accomplishment of objectives ____. pg 73
As soon as possibile
What are the four functions of the management process? pg 75
Planning, Organizing, Directing, Controlling
An effective company officer must possess the following management skill? pg 76
Admin skills, Human and communications skills, and conceptual and decision making skills
What are the two broad categories in regards to palnning? pg 76
Standing (SOP/SOG), Single use (accomplish a specific job within a short amount of time)
What are the other categories that planning goes into? pg 76
Strategic (chart the course, subjective), operational/admin (factors that are within the control o the organization/fact based and objective), contingency (alternated plans)
A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project. pg 77
Program evaluation and review technique (PERT)
____ are the most important resources available to the fire and ems, and company officer must always consider personnel safety above all else. pg 81
Personnel
What are the 5 steps of the planning process? pg 82
Identify, Select, Design, Implement, Evaluate
Where did the Operational Planning “P” orginate from? pg 83
The US Coast Guard
New guy responsibilties include. pg 84
Care and cleaning of rig and tools, cleaning stations, radio watch, interacting with customers
Probationary periods are usually from ____? pg 84
6 to 18 months
Expectations of new personnel must be explained in clear, concise, and understandable terms and ____. pg 85
should also be in written form
A favorable work environment includes complaince with ____, ____,____, ____. pg 86
Organizational policies, practices, proceedures, and the law
An unfavorable work envirnoment is when ____? pg 86
pattern of offensive conduct or behavior, sexual harassment, hazing
Involves both hostile work place and attempts by supervicors to use their power to gain sexual favors from employee. May have legal repercussions on both officers and organizations. pg 86
Sexual harassment
Eliminating unfavorable envirnoment and sexaul harassment is the responsibilty or ____? pg 86
All members of the organization
Hostile work envirnoment is a violation of ____. pg 86
Title VII of the Civil Rights Act of 1964
Formal evaluations are ____? pg 87
Generally written
Formal evaluations are held on a specific schedule, ____. pg 88
Usually annually or semiannually
____ requires employers to maintain accurate records of hours worked. pg 88
The federal Fair Labor Standard Act (FLSA)
Program to help employees and their families with work or personal problems. pg 88
Employee Assistance Program (EAP)
Substance abuse includes the improper use of ____ which ____. pg 89
Alcohol and drugs, impair judgement and slow reaction times.
What may indicate a serious problem. pg 89
Absenteeism
When dealing with a employee who is absent the first step is to ____. pg 89
Gather all the information through communication with the employee.
If absence was due to personal problems, company officer should ____. pg 89
refer the employee to the EAP for counseling
What are the 3 types behaviors in regards to management styles? pg 91
Passive (hide emotions so others dont know how one feels, avoids conflict), Agressive (express emothions openly and use threats, the goal is to dominate and “win”), Assertive (express emotions honestly and defend their rights without hurting others), mutual respect)
What are the 5 methods of resolving conflicts? pg 91
Avoiding (nonassetive /passive, lose-lose), Accomendating (passively giving in, lose-win), Forcing (aggressive and uncooperative, win-lose), Negotiating (compromise, resolved quickly and relations are maintained), Collaborating (open and honest, best solution to conflict, also called problem solving style)
What are the 6 steps to conflict resolsution? pg 94
Classify/Identify, Define/diagnose, Determine the right response/appropiate conflict management, Determine alternative options, Convert the decision to an action, Test the action against the desired outcome
The benefits to perr mediation are? pg 94
Relationship are maintained, External publicity is avoided, Costly litigation is avoided, Organization and participants control the process, Participants control the resolution
What are the reasons people break rules? pg 95
Resentment, Boredom, Ignorance, Stress
What is the main purpose to discipline? pg 95
To educate
Discipline should be imposed to correct inappropiate behavior and ____ , but to educate. pg 95
Not to punish
Discipline in the fire and ems is designed to ___. pg 95
Provide positive motivation, ensure compliance with rules/regulations/standards/proceedures, and provide direction
A sufficiently serious first offense, such as ____ may result in termination. pg 95
Theft, assualt, gross negligence
What are the 3 levels that involve progressive discipline? pg 96
Preventive action (counseling interview to correct inappropiate behavior), corrective action (use on repeat violation/commits a different violation/commits a serious first offense), punitive action (possible sanctions)
What discipline is the company officer most likely going to give? pg 97
Preventive action.
All discipline must meet ____. pg 97
Legal requirements
Discipline may only be administered for violations of the following. pg 97
Written policies, proceedures, rules, regulations, SOP/SOG, verbal orders, and actions that are considered unprofessional and inappropiate.
A complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice. pg 97
Grievance
What is the goal of the union? pg 97
Improvement in employees working conditions.
What are the four most common forms of communication withing the fire and ems? pg 105
Informal interpersonal, Oral, Written, and incident scene communication
What are the 5 basic elements of communication? pg107
Sender, Message, Receiver, Feedback to the sender, Interference
____ strongly encourages the ise of plain English for all emergency messaging. py 108
The National Incident Management System
What are the 5 general purposes for interpersonal communication? pg 108
Learning, Relating, Influencing, Playing, and Helping
Speech commincations research indicates that nonverbal communication transmits ___ of any message: ____ is body language while ____ is vocal tone and inflection. Only ____ of the transmitted message is actually verbal communication. pg 109
93%, 55%, 38%, 7%
What are the 5 descriptions of listening? pg 111
Attending, Unerstanding (decoding message), Remembering, Evaluation (critically analyzing info/seperate fact from opinion), Responding
Any learning technique that assists in memory retention. pg 112
Mnemonic Device
Is the process of engaging with individuals or groups using a verbal medium. pg 112
Oral communication
The fear of public speaking can be overcome by ____. pg 113
Practice, public speaking classes, organizations like toastmasters, instructor training programs
What are the 3 types of formal speeches and presentations? pg 114
Persuasive, Informative, Instructional
____ speeches may be difficult to develpoe and yet can be the most important speeches an officer can give. pg 115
Persuasive
____ speeches are the easiest to develope when supporting data is compiled and analyzed. pg 115
Informative
What are the 9 steps of the speech preparation process? pg 117
Select the topic, determine the purpose, generate ideas, develope the central idea, gather supporting evidence, organize the speech, rehearse the speech, deliver the speech, evaluate the speech
Written communications must be ____. pg 117
Accurate, concise, and professional in appearance.
The first step in writing any document is to determine the ____. pg 118
Audience, scope, and purpose
An outline for a written document may follow the same format as one for a speech or for a standerd training lesson plan to include an ____, ____, ____. pg 118
Introduction, a body, and a conclusion
Common technical writting practices require that outlines must be balanced with a minimum of ____ points under each heading. pg 118
2
The average paragraph is ____ words long, equating to a ____ and ____ supporting sentences. pg 119
75-125, topic sentence, 4-5
____ usually supply model bid specificants formats upon request. pg 120
Manufacturers
____ is a quick and simple way of transmitting a message within an organization. pg 121
A memo
Memos and emails are alson considered to be ____ documents. pg 121
Public record
Any writing containing information relating to the conduct of government or the performance of any government of proprietary function prepare, used, or retained by any state or local agency regardless of form or characteristics.
Public record
A petition to a federal, state, or local agency for access to records concerning a specfic topic, individual, or organization. pg 121
Freedom of InformationAct (FOIA) request
What are the 6 pieces of information for a memo? pg 121
Who, What, When, Where, Why, How
What are longer, more formal, and often represent the entire organization rather than a specific branch or section. pg 123
A letter
What are the types of narrative reports? pg 126
Justification (why action was taken), Recommendations (state problem, solutions, recommend best), Progress (chronological overview), Progress and justification, Description
____ keep the information on the same page and make it easier for the reader to find. pg 127
Footnotes
____ keep all the notes and citations together in one lost at the end of the paper. Contains larger amount of information/graphs/tables. pg 127
Endnotes