Communications Quiz Flashcards
When communicating over the phone, you should
Identify yourself and your title when you answer
Which is not an objective observation?
Your patient complains of a headache
Confidentiality means
You do not discuss the patient with anyone except the healthcare personnel involved in the case
Which is a verbal communication?
Riding on a healthcare records
Learning to understand the patient in their situation is called
Empathy
Client/patient is of a different cultural background than you, and belief in than you. You handle this by?
Granting him/her the right to his own beliefs
The patient is unconscious assume the patient
Can only hear and understand you
Thank you is which influence health are
All of the above
A patient is afraid she will die of cancer. What is your best response?
Why do you think you’re going to?
Stereotyping can be a communication…
Barrier
The process of transmitting images feelings and ideas from one person to another is called
Communication
Communication includes reading, writing, touching, seeing, hearing
True
Clients/Patient’s chart is
A legal document progress, treatments and conditions
Which technique is most likely to encourage you have a ration of thoughts and feelings
Touch
Silence
Statements
Open ended question
Barriers to communication how are
Language
Sensory
Cultural
All the above
Dimensions of wellness include
Physical and emotional elements
Social and intellectual elements
Spiritual and environmental elements
All of the above
Definition of communication
Sender – message – receiver – feedback
When charting information in the patient’s healthcare record
You should never give personal opinions, only factual info
Subjective observations are
Symptoms told to healthcare professionals by client/patients
When charting info in the patient’s chart, you must
Write entry clearly and logically
