Communications Management

Question 1

Process “Plan Communications Management”

Answer 1

• Goal: develop and appropriate plan for project communications activities based on the information needs of each stakeholder or group, available organizational assets and the needs of the project.
• Inputs: Project charter, PMplan (resource mgmt and stakeholder engagement plan), Project docs (reqs documentation, stakeholder register), EEFs, OPAs
• Techniques+Tools: Expert Judgment, comm req analysis, comm technology, comm models, comm methods, interpersonal and team skills (comm styles assessment, cultural and political awareness), stakeholder engagement assessment matrix, meetings
• Outputs: Communications mgmt plan, updates to stakeholder engagement plan, Project docs updates (project schedule, stakeholder reg)

Question 2

Process “Manage Communications”

Answer 2

• Goal: ensure timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and the ultimate disposition of project information.
• Inputs: PMplan (comm and resource mgmt plan, stakeholder engagement plan), Project docs (change and issue log, lessons learned and stakeholder reg, quality and risk report), work performance reports, EEFs, OPAs
• Techniques+Tools: comm tech, comm methods, comm skills (comm competence, feedback, nonverbal, presentation), PMIS, project reporting, interpersonal and team skills (active listening, conflict mgmt, cultural awareness, meeting mgmt, networking, political awareness), meetings
• Outputs: project communications, PMplan updates (comm mgmt plan, stakeholder engagement plan), project docs updates (project schedule; issue log; lessons learned, risk and stakeholder reg), OPA updates

Question 3

Process “Monitor Communications”

Answer 3

• Goal: process of ensuring the information needs of the project and its stakeholders are met
• Inputs: PMplan (comm and resource mgmt plan, stakeholder engagement plan), Project docs (issue log, lessons learned reg, project communications), work performance data, EEFs, OPAs
• Techniques+Tools: Expert judgment. PMIS, Stakeholder engagement assessment matrix, interpersonal and team skills (observation/conversation), meetings
• Outputs: work performance info, CRs, PMplan updates (comm mgmt plan, stakeholder engagement plan), project docs updates /issue log; lessons learned and stakeholder reg)

Question 4

Communication channels (formula)

Answer 4

n*(n-1)/2

Question 5

Communication requirements analysis

Answer 5

• determines information needs of stakeholders
• requirements are defined by combining the type and format of information needed with an analysis of the value of that information

Sources:

• stakeholder register and engagement plan
• org charts and project organization
• communication channels
• development approach
• location of stakeholder
• legal requirements

Question 6

5C of written communication

Answer 6

• Correct grammar and spelling
• Concise expression (eliminating of excess words)
• Clear purpose and expression directed to the needs of the reader
• Coherent logical flow of ideas
• Controlled flow of words and ideas

Question 7

Communication styles assessments

Answer 7

technique used to assess communication styles and identify the preferred communication method, format and content for planned communication activities

Question 8

Communication methods

Answer 8

interactive, push and pull communication

Question 9

Communication mgmt plan

Answer 9

describes how project communications will be planned, structured, implemented, and monitored for effectiveness
plan contains:
-stakeholder comm requirements
-information to be communicated (incl. language, format, content, and level of detail
-escalation processes
-reasons for the distribution of that information
-timeframe and frequency for the distribution of information and receipt of acknowledgment or response
-person responsible for communication and authorizing release of confidential information
-person or groups receiving the information
-methods or technology such as email, memo, social media, etc.
-resources allocated for communication incl time and budget
-can include guidelines and templates for status meetings, online meetings, etc.