Communications - Exam 3 Prep Flashcards
What are the 5 characteristics of culture?
- Is Learned
- Is Inherently Logical
- Forms Our Self-Identity and Community
- Combines Visible and Invisible
- Is Dynamic
What are the 5 dimensions of culture?
- Context
- Individualism
- Formality
- Communication Style
- Time Orientation
What are low context cultures?
Tend to be logical, linear, and action oriented.
North America, Germany, Scandinavia
What are high context cultures?
Tend to be relational, collectivist, intuitive, and contemplative.
What culture prefer group values, duties and decisions?
High context cultures
What culture prefer individual initiative, self-assertion, and personal achievement?
Low context cultures
Which culture prefer greater formality in dress, speech, and social interaction?
Some do like Japan, but North Americans place less emphasis on tradition, ceremony and social rules
Which culture rely on nonverbal cues and the total picture to communicate?
High context
Which culture emphasize words, directness, and openness?
Low context
Which culture tends to be informal, impatient, and literal?
Low context
Which culture has meanings are embedded at many sociocultural levels?
High context
Which culture values time?
North Americans correlates time with productivity, efficiency, and money
Which culture sees time as unlimited and never ending?
South Americans have more relaxed concept of time
What is the order of high to low context cultures?
- Japanese (high context)
- Arab
- Latin American
- Spanish
- English
- Italian
- French
- North American
- Scandinavian
- German
- Swiss (low context)
What are 5 ways to improve ORAL communication with intercultural audiences?
- Learn foreign phrases.
- Use simple English – avoid two-word verbs.
- Speak slowly and enunciate clearly.
- Observe eye messages.
- Encourage accurate feedback.
What are 5 MORE ways to improve ORAL communication with intercultural audiences?
- Check frequently for comprehension.
- Accept blame.
- Listen without interrupting.
- Smile when appropriate.
- Follow up in writing.
What are 4 ways to improve WRITTEN communication with intercultural audiences?
- Consider local styles.
- Observe titles and rank.
- Use short sentences and short paragraphs.
- Avoid ambiguous expressions.
What are 4 MORE ways to improve WRITTEN communication with intercultural audiences?
- Strive for clarity.
- Use correct grammar.
- Cite numbers carefully.
- Accommodate readers in organization, tone, and style.
What are 3 purposes of reports?
- Convey information
- Solve problems
- Answer questions
What are 2 report functions and types?
- Informational reports
2. Analytical reports
What are 2 organizational strategies?
- Direct strategy
2. Indirect strategy
What are 2 writing styles?
- Formal
2. Informal
What 5 report formats?
- Letter
- Memo (often with email cover note)
- Manuscript
- Preprinted forms
- Digital
When do you use direct pattern?
- If readers are informed
- If readers are supportive
- If readers are eager to have results first