Communications - Chapter 1 Flashcards
What assumptions shape the idea?
The sender’s experiences
What does encoding mean?
This means converting the idea into words or gestures that will convey meaning
What is bypassing?
When misunderstanding from missed meanings
What are some channels?
Computer, telephone, cell phone, letter, memorandum, report, announcement, pictures, spoken word?
What is noise?
Anything that interrupts the transmission of message in communication process
What is decoding mean?
Translating the message from it’s symbol form into meaning
What is feedback?
The verbal and nonverbal responses of the receiver
Why is feedback important?
It helps the sender know the message was received and understand
What is ethical behavior?
Doing the right thing given the circumstances
What is the false necessity trap?
Convincing yourself that no other choice exists
What is the doctrine of relative filth?
Comparing your unethical behavior with some else’s even more unethical behavior
What is the rationalization trap (su giai thich duy ly)?
Justifying unethical actions with excuses
What is the self deception (su doi tra) trap?
Persuading yourself, for example, that a lie is not really a lie
What is the ends justify the means trap?
Using unethical methods to accomplish a goal
What are the goals of ethical business communicators?
Abide by the law, tell the truth, label opinions, be objective, communicate clearly, use inclusive language, give credit
What 4 obstacles create misunderstanding?
Bypassing, differing frames of reference, lack of language skill, and distractions
What is differing frames of reference?
Your unique frame is formed by a combination your experiences, education, culture, expectations, personality, and other elements.
What are distractions (su lam dut quang)?
Emotional interference, physical distractions and digital interruptions
How do you overcome communication obstacles?
Half the battle in communicating successfully is recognizing the entire process is sensitive and susceptible to breakdown
What frame of reference questions do effective communicators ask?
How is that individual likely to react to my message?
Does the receiver know as much about the subject as I do?
What are 2 ways to lessen misunderstandings?
Arrange your ideas logically and use words precisely. A large part is listening.
Effective communicators ask what feedback questions?
Do you understand? What questions do you have?
