Communications Flashcards

1
Q

American with Disabilities Act (ADA)

A

Public law that bars discrimination on the basis of disability in state and local services. Enacted in 1990.

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2
Q

Association of Public Safety Communications Officials - International Inc. (APCO)

A

International non-profit organization dedicated to the advancement of public safety communications. Membership is made up of public safety professionals from around the world.

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3
Q

Automatic Vehicle Location (AVL)

A

System that utilizes GPS technology to pinpoint the location of an emergency incident as well as the response vehicle that may be closest according to a computerized map.

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4
Q

Base Radio

A

Radio station that contains all of the antennas. receivers, and transmitters necessary to transmit and receive messages. Normally located in a station or communications center.

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5
Q

Basic 911

A

Telephone system that automatically connects a person dialing the digits 911 to a predetermined answering point through normal telephone service facilities. Number and location is not normally provided in basic systems.

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6
Q

Clipping

A

Term associated with the use of two-way radios that is used to describe instances when either first part of a message or the last part of a message is cut off as the result of either speaking before pressing he transmit key or releasing the transmit key prior to the end of transmission.

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7
Q

Communications

A

Sending, giving, or exchanging of information.

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8
Q

Computer Aided Dispatch (CAD)

A

Computer based automated system that assists the telecommunicator in assessing dispatch information and then recommends responses.

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9
Q

Database

A

Organized collection of similar facts.

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10
Q

Deployment Plan

A

Predetermined response plan of apparatus and personnel for specific types of incidents and specific locations.

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11
Q

Emergency Call Box

A

System of telephones connected by private line telephone, radio frequency, or cellular technology usually located in remote areas and used to report emergency situations.

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12
Q

Emergency Communications Center

A

Facility either wholly or partially dedicated to being able to receive emergency and, in some instances, nonemergency reports from citizens. Centers such as these are sometimes referred to as fire alarm, headquarters, dispatch, or a public safety answering point (PSAP).

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13
Q

Emergency Medical Dispatch (EMD)

A

System designed for use by telecommunications to assist them in evaluating patient symptoms using predetermined criteria and responses.

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14
Q

Emergency Traffic

A

Term used to signify that a priority message is to follow on the radio.

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15
Q

Encoder

A

Device that concerts an “entered” code into paging codes, which in turn activate a variety of paging devices.

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16
Q

Enhanced 911

A

Similar in nature to basic 911 but with the capability to provide the caller’s telephone number and address.

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17
Q

Federal Communications Center (FCC)

A

Government agency charges with administering the provisions of the Communications Act of 1934 and the revised Act of 1996 and is repsonsible for nonfederal radio-frequncy users.

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18
Q

Fire Station Alerting System

A

System used to transmit emergency response information to fire station personnel via voice and/or digital transmissions.

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19
Q

Global Positioning System (GPS)

A

System of twenty-four satellites used as a reference points to calculate positions. The satellites were placed into orbit by the US DoD and were originally dedicated for military operations.

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20
Q

Home Alerting Devices

A

Emergency alerting devices primarily used by volunteer department personnel to receive reports of emergency incidents.

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21
Q

Mass Casualty

A

EMS incidents that involve more than 5 patients.

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22
Q

Mayday

A

A term used only to signify that a person is in a life-threatening situation and needs immediate assistance. A mayday can be declared by anyone having knowledge of a person in distress.

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23
Q

Mobile Date Computer

A

Communications device that, unlike the mobile data terminal, does have information processing capabilities.

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24
Q

Mobile Data Terminal (MDT)

A

Communications device that in most cases has no information processing capabilities.

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25
Q

Mobile Radio

A

Complete receiver/transmitter unit that is designed for use in a vehicle.

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26
Q

Mobile Support Vehicle (MSV)

A

Vehicle designed exclusively for use as an on-scene communication center and command post.

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27
Q

Multiple-Alarm Incident

A

Involves response of additional personnel.

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28
Q

National Emergency Number Association

A

Non-profit organization founded in 1982 and made up or more than 6000 members. The associated fosters technical advancement, availability, and implementation of a universal emergency telephone number system.

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29
Q

NFPA 72

A

National fire alarm code

30
Q

Personal Accountability Safety System (PASS)

A

Small motion sensitive device worn by firefighters. The motion device will go into an audible alarm signaling that the firefighter may be in trouble if there is no movement for a set period of time. It can also be manually activated by the firefighter desired. AKA Personal Alert Safety System.

31
Q

Pre-arrival Instructions

A

Self-help instructions intended to enhance the overall safety of the citizen until first responders arrive on scene.

32
Q

Ringdown Circuits

A

Telephone connection between two points. Going “off-hook” on one end of the circuit causes the telephone on the other end of the circuit to “ring” without having to dial a number.

33
Q

Run Card Systems

A

System of cards or other form of documentation that provides specific information on what apparatus and personnel respond to specific areas of a jurisdiction.

34
Q

Telecommunications Device for the Deaf (TDD)

A

Device that allows citizens to communicate with the telecommunicator through the use of a keyboard over telephone circuits instead of voice communications.

35
Q

Telecommunicator

A

Individual whose primary responsibility is to receive emergency requests from citizens, evaluate the need for response, and ultimately sound the alarm that sends first responders to the scene of an emergency.

36
Q

Type A Reporting System

A

System in which an alarm from a fire alarm box is received and retransmitted to fire stations either manually or automatically.

37
Q

Type B Reporting System

A

System in which an alarm from a fire alarm box is automatically transmitted to fire stations and, if used, to outside alerting devices.

38
Q

Voice Over Internet Protocol (VIOP)

A

Technology used in telephone that converts audio signals into digital data that is transmitted over the Internet.

39
Q

It is estimated that interactions involving speech account for what percentage of communications time.

A

74%

40
Q

The four aspects of the communications process are?

A

Receive, Understand, Record, Communicate

41
Q

What is the three ways fire service ensures quality communication is maintained.?

A

Teaching skills to employees
Upgrading communications system
Incorporating modern technology into the daily operational routines of their department.

42
Q

What is a PSAP

A

Public safety answering point

43
Q

What is the NFPA standard for tele communicators?

A

NFPA 1061

44
Q

NFPA states that what percentage of calls must be answered within 30 seconds?

A

95%

45
Q

Some slower call points need at least how many people staffing at all times?

A

at least 1

46
Q

What was the first emergency number set up in Britain and in what year?

A

999, in 1930

47
Q

What are the NFPA standards for location and construction of emergency call centers?

A

NFPA 1221

48
Q

Call centers that are built how close to other structures need collapse protection?

A

150 ft

49
Q

Battery powered systems that allow for uninterrupted power to a facility.

A

Uninterruptible power supplies (UPS)

50
Q

Critical Incident Dispatch Systems (CIDS)

A

Computer aided dispatch which stores data such as hazards, construction features, or hazardous materials.

51
Q

Incoming telephone calls should be answered in which priority?

A

911 and other emergency lines, direct lines, business or administrative lines.

52
Q

What percentage of population is covered by 911, percentage of those people have enhanced 911, and what percentage geographically is covered by 911?

A

93, 95, 96

53
Q

What is one negative about cell phones?

A

Often multiple calls are called in for one incident.

54
Q

When were fire alarm boxes popular?

A

1800’s

55
Q

Local protective signaling system

A

An alarm system operating in the protected premises.

56
Q

Auxiliary protective signaling system

A

An alarm system that utilizes a municipal fire alarm box to transmit a fire alarm from a protected property to a fire comm center.

57
Q

Remote protective signaling system

A

An alarm system that connects a protected premise over leased telephone lines to a remote station such as a fire communications center.

58
Q

Central station protective signaling system

A

An alarm system that connects a protected premise to a privately owned monitoring site that monitors the lines constantly for any indication of fire or other trouble signals.

59
Q

Proprietary protective signaling system

A

An alarm system that protects contiguous or noncontiguous properties with common ownership from a location on the protected property.

60
Q

VHF Low band, High band, and UHF frequencies in MHz are

A

33-46, 150-174, 450-460

61
Q

Most fire departments use which MHz?

A

800 with site trunking

62
Q

Another common radio type is _____ which uses on frequency to transmit and another to receive.

A

Simplex, benefit is its cheap cost and a negative is its inability to talk with other departments. No repeaters used.

63
Q

The other type of system is a duplex system which does what?

A

Uses two frequencies per channel, one for outgoing and receiving on the other. One repeater used.

64
Q

Multisite trunking system

A

Multiple repeater system

65
Q

When using a multisite trunking system how long should you wait to talk?

A

At least two seconds.

66
Q

The golden rule is to be…

A

Brief and concise

67
Q

How can you get burns from a radio?

A

touching the antenna while transmitting

68
Q

How should you hold a radio or mic?

A

2 inches from the mouth and at a 45 degree angle.

69
Q

The initial report should include what?

A

Correct address, situation evaluation, where emergency is located in the building, information about the building and occupants, request for PD if needed, location of command post, identity of IC

70
Q

The first status report from the field should be made no longer than how long into an incident?

A

10 minutes