Communications

Question 1

Factors that influence verbal communication

Answer 1

Tone, speed of voice, choice or words, inflection.

Question 2

Factors that influence written communication

Answer 2

Choice of words, neatness, presentation, style

Question 3

Non verbal

Answer 3

65-93% of all communication, facial expressions, eye contact use of touch, posture.

Question 4

Types of non verbal communication

Answer 4

Kinesics (study of non verbal communication.), proxemics, touch

Question 5

Types of proxemics

Answer 5

Intimate distance(0-2ft), personal distance(2-4ft), social distance(4-12ft), public distance(12ft)

Question 6

Therapeutic communication

Answer 6

A face to face interaction that focuses on the emotional and well being of the patient

Question 7

Passive communication

Answer 7

Tends to put other peoples needs ahead of their own

Question 8

Assertive communication

Answer 8

The ability to confidently and comfortably express thoughts and feelings while still respecting the other persons rights.

Question 9

Aggressive communication

Answer 9

No respect, blames others for their problems, uses guilt.

Question 10

Barriers to communication

Answer 10

Age, physical issues, gender, language or cultural differences

Question 11

Cognitive impairments

Answer 11

Giving eye contact before talking to the patient, allowing time for the patient to proccess everything being communicated.

Question 12

Hearing impaired patient

Answer 12

Use patients name, be sure to have their attention before talking, face the patient.

Question 13

Communication advantages

Answer 13

Wins friends, successful relationships, improves business profits

Question 14

Three parts of communication

Answer 14

Sender, message, reciever

Question 15

Ways a message can be sent?

Answer 15

Verbal, non-verbal, written

Question 16

Things that affect the meaning of words?

Answer 16

Tone of voice, speed of speech, choice of words, inflection

Question 17

Direct eye contact in normal conversations occur?

Answer 17

50-60% of the time.

Question 18

Speakers spend about ______ of the time gazing at the listener, while the listener will spend ______ of the time looking at the speaker

Answer 18

40%, 70%

Question 19

Females tend to look more than males? True or false?

Answer 19

True.

Question 20

Verbal strategies

Answer 20

Ask questions, repeat back, ask for clarifications, affirm, self correct

Question 21

What is active listening?

Answer 21

Being able to ensure the listener is interpreting what the speaker is saying.

Question 22

Examples of active listening?

Answer 22

Nodding your head, smiling, looking at facial expressions.

Question 23

Pros of being assertive.

Answer 23

Builds respect and self confidence. Mutual respect and trust between people.

Question 24

Cons of being passive

Answer 24

Gets you off the hook but it lowers self esteem and invites others to take advantage of you.

Question 25

Cons of being aggressive

Answer 25

May get us what we want but it will destroy mutual respect and trust.

Question 26

What is Compromise?

Answer 26

Making a concession or giving up something in order to reach a happy medium.

Question 27

What is collaboration in communication?

Answer 27

It is the proccess of which every individual matters and is equally treated and heard.

Question 28

What is Reflective communication?

Answer 28

To allow the speaker to hear their own thoughts and to focus on what they have to say and feel. To encourage them to continue talking.

Question 29

What is team cohesion?

Answer 29

Team cohesion is when a group of individuals in an organization share a strong sense of common identity.

Question 30

What is a Thixotropic gel?

Answer 30

It is a non reacting synthetic substance contained near the bottom of the tube.