Communications

Question 1

Chronologically

Answer 1

The grouping of recorded information by date and time of occurrence

Question 2

Note- Taking

Answer 2

Consists of writing down brief observations or if it is an interview, quotes from people involved

Question 3

Steps When Writing a Corrections Report

Answer 3

1. Gather information
2. Record facts
3. Organize facts
4. Write the report
5. Evaluate the report

Question 4

Report

Answer 4

A written account that communicates all available facts of an incident, situation, person, or event encountered by the correctional officer in the correctional setting.

Question 5

Incident Report

Answer 5

Used in many correction facilities to report in detail any incidents involving inmates

Question 6

Corrective Consultation Form

Answer 6

Used for minor disciplinary violations to report in detail the counseling and corrective actions taken.

Question 7

Disciplinary Report

Answer 7

Provides a detailed account of the facts surrounding an inmate’s rule violation. This report sets in motion a series of events that make sure that the inmate receives due process.

Question 8

Forced-Choice Questions

Answer 8

Ask to obtain a precise answer to an important fir or preference question by defining the range in what answers can be given.
EX. “How many inmates were present when you hit inmate Jones on the head? 0-3, 4-6, 7-9, 10+?”

Question 9

Statement

Answer 9

A permanent oral or written record of a person’s account of an incident or occurrence which may or may not be made under oath.

Question 10

(to) Obtain a Statement

Answer 10

The interviewee will write their account of the event; not dictated by the interviewer.

Question 11

Types of signs of deception

Answer 11

Physical signs and Behavioral signs

Question 12

Physical Signs

Answer 12

-Increased perspiration
-Flushed or pale skin
- Dry mouth
-Increased pulse rate
-Observable change in breathing

Question 13

Behavioral Signs

Answer 13

-Nervous movements
-Voice inflections
-Avoidance of eye contact
-Rehearsed answers
-Inconsistent responses
-Over eagerness to help
-Repeated insistence that simple questions are not understood

Question 14

Activities that may need to be documented

Answer 14

-identifying inmates, staff, and visitors
-searches
-inmate counts
-inmate movement
-inmate counseling
-inmate visitation
- all crimes committed and disciplinary actions taken
-all safety and security checks and breaches
-confiscation and disposal of contraband
-inventory of equipment and supplies issued, and received from inmates
- inventory of officer’s equipment
-all investigations
-all emergencies, incidents, unusual occurrences

Question 15

Interpersonal Communication

Answer 15

Involves the exchange of ideas, messages, or information between two or more people through speaking writing or body language.

Question 16

Use of Force Report

Answer 16

Completed any time force is used and it attached to an Incident or Disciplinary Report

Question 17

Special Watch Form

Answer 17

Used to record activities of inmates under any type of special watch such as suicide watch, 15- minute watch, and direct observation

Question 18

Equipment Check Form

Answer 18

Used to record the location of all equipment at each post

Question 19

Interview

Answer 19

A conversation between a correctional officer and an interviewee (inmate, visitor) with the goal of obtaining factual information

Question 20

Questioning Techniques

Answer 20

• open ended questions
• close ended question
• leading questions
• forced choice questions
• direct questions

Question 21

Open Ended Questions

Answer 21

Encourage conversation and require the interviewee to think, reflect, and provide their opinions and feelings. Never suggest a conclusion or supply information to fill gaps
(EX) What happened next?

Question 22

Non-Verbal Communication

Answer 22

These behaviors including gestures, facial expressions, eye contact, and posture

Question 23

Non - Verbal Communication (examples)

Answer 23

-sweating, rapid breathing, fidgeting, blinking
-clenched fists, pacing briskly, clenched teeth
- arms down by the side or comfortable placed in lap
- crossed arms and legs
- avoiding eye contact
- direct eye contact
- frowning
- smiling
- lack of obvious emotion

Question 24

Command Presence (define)

Answer 24

Officer used body language that projects confidence, poise, and a professional demeanor

Question 25

Command Presence (explain)

Answer 25

Face the inmate directly and look them in the eye. Stand upright, eliminate distracting behaviors, and lean slightly forward. A clean and neat appearance is also important

Question 26

Courtesy

Answer 26

Being respectful when interacting with others and treating them in a dignified manner, regardless of their status, race, gender, appearance, or behavior

Question 27

Types of Radios

Answer 27

• the handheld or portable radio
  -radio base station (control)
• the mobile radio (transport)

Question 28

Types of radio codes

Answer 28

-signals
-phonetic alphabet
- 10 or numeric codes
- numeric alpha codes

Question 29

Signals

Answer 29

A system of communication using numbers that are preceded by the word ‘signal’

Question 30

Phonetic-Alphabet

Answer 30

A system of verbal communication using letter of the English alphabet only