Communications Flashcards
What does PICO stand for?
Problem/patient
Intervention defined
Comparison considerations to other treatments
Outcome desired
What did Ibn Sina aka Avicenna believe drugs should be?
- Specific mode of action
- Tested on a well defined single disease
- Time of action observed
- Effect is constant and not transient
- Testing on animals is different from humans
What does WWHAM stand for?
Who is patient What symptoms How long Action taken Medications being used
What is the difference between primary, secondary, tertiary sources?
Primary - original publications
Secondary - abstracts and databases
Tertiary - textbooks and review articles
What is evidence based medicine (EBM)?
Making decisions based off clinical judgement, scientific evidence, patient values
List skills that show good communication
Expressing thoughts clearly Listening actively Importance of feedback Respect Appropriate communication style Check for understanding Identify barriers to communication and how to minimise them Empathy Rapport Use both open and close ended questions appropriately Appropriate non-verbal language
Why is communication important?
Patient understands instructions - patient adherance
Encourages patients to ask questions
Increase customer base
What does aggressive behaviour look like?
Inturrupts, loud
Blames, criticizes, threatening
Not respecting values, rights, beliefs
Physically and/or verbally dominating
What does assertive behaviour look like?
Respects rights, beliefs, values Use 'I' statements Expect to be respected and respects others Willing to communicate 'Owns' their feelings and ideas
What does passive behaviour look like?
Belief that do not have the right to express their own thoughts and beliefs
Will do as told
Allow others to make decisions/choices
What are the 4 principle of bioethics?
Autonomy
Justice
Beneficience
Non-maleficence
