Communications Flashcards
1
Q
What are the steps of the 8 Step Intervention Model?
A
Appropriate greeting Identify yourself and affiliation Reason for contact Relevant question Active listening Action request Summarise/Decision Closure
2
Q
What is the LEAPS model?
A
Listen Empathise Ask Paraphrase Summarise
3
Q
What is the 5 step appeal?
A
Simple appeal Reasoned appeal Personal appeal Final appeal Action
