Communication_Flashcards_Revised
What are the 5 major functions of communication?
- Management: Manages member behavior through hierarchies and policies. 2. Feedback: Clarifies tasks, provides performance feedback, and motivates employees. 3. Emotional Sharing: Shares satisfaction and frustrations to fulfill social needs. 4. Persuasion: Can benefit or harm depending on its use. 5. Information Exchange: Transmits data to facilitate decision-making.
What are formal channels in communication?
Formal channels are established by organizations to transmit professional messages.
What are informal channels in communication?
Informal channels emerge spontaneously from individual choices and are not formally established.
What is downward communication?
Downward communication flows from higher to lower levels, used to assign goals, give instructions, share policies, and provide feedback.
What is upward communication?
Upward communication flows from lower to higher levels, used for feedback, progress updates, and problem reporting.
What is lateral communication?
Lateral communication occurs among personnel of the same level to facilitate coordination and save time.
What is the grapevine in communication?
The grapevine is an informal network that reflects morale, addresses employee anxieties, and fosters closeness.
What are examples of nonverbal communication?
Examples include body movements, intonation, facial expressions, and physical distance.
What are cultural barriers in communication?
Cultural barriers include semantics, word connotations, tone differences, and conflict resolution methods.
What is included in a cultural guide for communication?
- Know yourself. 2. Foster mutual respect. 3. State facts. 4. Consider others’ viewpoints. 5. Maintain group identity.
