Communication Theory

Question 1

purpose of communication

Answer 1

Goodwill information persuasion entertainment

Question 2

name and explain the types of barriers

Answer 2

physical barrier related to senses physiological barrier related to the body psychological barrier related to the mind see semantic barrier related to language perceptual barrier related to one’s background and experience

Question 3

Explain The transactional model

Answer 3

1 )sender the person who initiates the message encode which is the process of converting thoughts into a code 2 )message the information being communicated decode which is process of interpreting the message 3) receiver the person’s the message is directed to 4) feedback the reaction or response from receiver to the sender’s message inference

Question 4

CMAPP model

Answer 4

C -context the situation in which the communication occurs M -message the content of the communication A-Audience people who are actually receiving the message P- purposely the reason for the communication P- product the physical form at which they formation is communicated

Question 5

Explain the difference between primary and secondary

Answer 5

audience primary audience is the direct recipients and secondary audience is the indirect recipients

Question 6

explain the difference between listening and hearing listening

Answer 6

is an active process of listening and hearing is the passive process

Question 7

Stages of listening

Answer 7

hearing it’s the awareness of sound waves attention focusing on what is being said and how it been said understanding and analyzing and interpreting the message remembering sewing that information for later then responding showing that you have an understanding of what’s being said

Question 8

Explain deliberate

Answer 8

listen it is an active listening the focus on the understanding of information it’s when pay attention to content taking notes understanding what is being said no verbal science and gestures knowledge of chocolate jargon

Question 9

Explain the difference between empathy and sympathy

Answer 9

empathy is understanding and sharing another person’s it’s feelings and experiences it is in both you putting yourself in someone else’s shoes then sympathy is feeling pity for someone else’s misfortune

Question 10

Strategies for in effect in empathic listening

Answer 10

avoid interrupting the speaker refrain from giving advice unless asked to avoid judgment questions for clarity make eye contact use the use now verbal cues

Question 11

name and explain four components of non-violent communication

Answer 11

1) observation: focuses on what happens and not why it happened 2) feelings: identify the emotional emotions in response to be observed 3) needs recognize the underlying needs that led to that feeling to those feelings 4) request:clearly state specific positive request make request that are clear and respectful

Question 12

two parts of NVC

Answer 12

1) receiving empathy 2)expressing honesty

Question 13

4 D’s of discommunication

Answer 13

diagnosis: judging is usually meant with defensiveness (insulting blame labeled criticism comparison are forms of judgment ) denial of responsibility:we are responsible for our own feelings