Communication Techniques

Question 1

Paraphrasing

Answer 1

Summarizes the client’s ideas

Question 2

Restating

Answer 2

restates main ideas

Question 3

Reflecting

Answer 3

Directs ideas back to patient

Question 4

Exploring

Answer 4

examines ideas more fully

Question 5

Encouraging comparison

Answer 5

brings out recurring themes

Question 6

Using silence

Answer 6

enhancement tool

Question 7

Active Listening

Answer 7

enhancement tool

Question 8

Listening with empathy

Answer 8

enhancement tool

Question 9

Specific responses that encourage the expression of feelings and ideas that convey an expected respect

Answer 9

Therapeutic Communication

Question 10

The process of interaction between people where symbols are use to create, exchange, and interpret messages about ideas, emotions, and mood states

Answer 10

Communication

Question 11

Linguistic

Answer 11

verbal exchange of message through spoken words and written symbols

Question 12

Paralinguistic

Answer 12

use of gestures, eye contact, and facial expressions

Question 13

Metacomminication

Answer 13

factors that influence communication

Question 14

permission giving technique

Answer 14

“many young people your age have questions about sex. what questions or concerns do you have”

Question 15

when asked broad questions from patients

Answer 15

“tell me more about what you are feeling”

Question 16

Crying

Answer 16

“take all the time you need to express your feelings”

Question 17

Closed ended questions

Answer 17

only used in combo with open ended

Question 18

“is the pain in your stomach sharp, dull, or aching”

Answer 18

closed ended question for a precise, direct, specific answer

Question 19

What direction should the nurse provide to the patient regarding health information on the Internet?

Answer 19

“I encourage you to find websites that are credible and reliable, and I can give you some information on making those decisions if you like.”