Communication Techniques Flashcards
Paraphrasing
Summarizes the client’s ideas
Restating
restates main ideas
Reflecting
Directs ideas back to patient
Exploring
examines ideas more fully
Encouraging comparison
brings out recurring themes
Using silence
enhancement tool
Active Listening
enhancement tool
Listening with empathy
enhancement tool
Specific responses that encourage the expression of feelings and ideas that convey an expected respect
Therapeutic Communication
The process of interaction between people where symbols are use to create, exchange, and interpret messages about ideas, emotions, and mood states
Communication
Linguistic
verbal exchange of message through spoken words and written symbols
Paralinguistic
use of gestures, eye contact, and facial expressions
Metacomminication
factors that influence communication
permission giving technique
“many young people your age have questions about sex. what questions or concerns do you have”
when asked broad questions from patients
“tell me more about what you are feeling”
Crying
“take all the time you need to express your feelings”
Closed ended questions
only used in combo with open ended
“is the pain in your stomach sharp, dull, or aching”
closed ended question for a precise, direct, specific answer
What direction should the nurse provide to the patient regarding health information on the Internet?
“I encourage you to find websites that are credible and reliable, and I can give you some information on making those decisions if you like.”
