Communication Techniques

Question 1

What should you use to communicate with older individuals?

Answer 1

Their name or ‘sir’/’ma’am’ if unknown

Using a patient’s preferred form of address can build trust.

Question 2

What is a key technique to use when interviewing an older patient?

Answer 2

Identify yourself

This establishes trust and clarity from the beginning.

Question 3

How should you present yourself physically when communicating with older patients?

Answer 3

Avoid showing frustration and impatience

Body language should be open and welcoming.

Question 4

What is an important aspect of eye contact when communicating with older patients?

Answer 4

Look directly at the patient at eye level

Ensures respect and engagement.

Question 5

How should you adjust your speaking style when communicating with older individuals?

Answer 5

Speak slowly and distinctly, in a lower tone

Some older patients hear certain pitches better.

Question 6

What should you avoid when asking questions to older patients?

Answer 6

Answering questions for patients out of frustration or impatience

This can undermine their autonomy.

Question 7

True or False: You should assume all older patients are hard of hearing.

Answer 7

False

Always verify hearing ability before assuming.

Question 8

What should you do if an older patient has a hearing aid?

Answer 8

Be aware of its presence

This can impact communication effectiveness.

Question 9

What is important to give older patients when they are responding?

Answer 9

Time to respond

Rushed responses can lead to misunderstandings.

Question 10

What should you do before performing any medical procedure?

Answer 10

Explain what you are going to do

Use simple terms and avoid medical jargon.

Question 11

What should you avoid doing in front of older patients regarding their care?

Answer 11

Talking about them as though they are not there

This can make them feel excluded from their care decisions.

Question 12

What fears might older patients have about going to the hospital?

Answer 12

Fears of dying, loss of independence, or being placed in a care center

These fears can impact their emotional state.

Question 13

What is the outcome of using effective communication skills with older patients?

Answer 13

Earn the patient’s trust and help them feel more at ease

This can improve the overall patient experience.