Communication Skills and Therapeutic Relationship

Question 1

Therapeutic factors leading to client change

Answer 1

Therapeutic Relationship
Expectancy
Techniques
Extratherapeutic change

Question 2

How do we earn trust and build therapeutic relationships?

Answer 2

Listen and Respond

Goal Setting

Collaboration

Authenticity

Balance Disclosure

Build Continuity

Invite Participation

Plan When and How to Reconnect

Question 3

Common challenges faced in Therapeutic Relationships

Answer 3

Transference and Counter-transference

Mutual withdrawal

Blurring of client/practitioner boundaries

Question 4

Transference

Answer 4

When client redirects feelings from a significant other or person in their life to the practitioner

Question 5

Counter-transference

Answer 5

When the practitioner transfers their feelings onto the client

Question 6

Communication skills

Answer 6

Active listening

Reflecting content and feelings

Non-verbal communication

Silence

Empathy

Tone of voice

Question 7

Advanced communication skills

Answer 7

Probing

Challenging

Reframing

Question 8

Probing

Answer 8

Inquiring deeper into something
Why? Who? What?
use words like “exactly” or “specifically”

Question 9

Challenging

Answer 9

Gently confronts or questions clients thoughts, behaviours or beliefs to promote self-awareness and facilitate growth
ALWAYS done with empathy

Question 10

Reframing

Answer 10

Type of reflection that changes the way a situation, thought or feeling is viewed to promote a more positive or helpful perspective