Communication Skills

Question 1

Communication

Answer 1

Highly complicated verbal or nonverbal interaction between individuals

Question 2

Customer

Answer 2

Someone who makes purchases

Question 3

Client

Answer 3

Anyone for whom a service requiring some degree of confidentiality is provided

Question 4

Active Listening

Answer 4

Listening carefully to what they are saying and as questions to get to the root of their requests

Question 5

Contact Point

Answer 5

The physical location to which a customer goes to obtain a service

Question 6

Attitude

Answer 6

The tendency to move toward a situation or away from it

Question 7

Skill

Answer 7

Ability to do something well as a result of talent, training, or practice, or a combination of these

Question 8

Verbal

Answer 8

Speaking in a good tone, volume, and intensity will help to clearly convey a message.

Question 9

Nonverbal

Answer 9

Facial expressions, physical proximity, gestures, and voice tone are all part of the language, which has an impact on your interaction.

Question 10

Acceptance

Answer 10

The patient has found peace with diagnosis or prognosis

Question 11

Anger

Answer 11

Looks for cause or fixes blame

Question 12

Bargaining

Answer 12

The wish for extension of life, or later for relief of pain

Question 13

Bereavement

Answer 13

State of having suffered a loss by death

Question 14

Coping

Answer 14

Adjusting to or solving challenges

Question 15

Denial

Answer 15

Person cant believe diagnosis or prognosis

Question 16

Depression

Answer 16

Sense of great loss of the impending loss of being

Question 17

Empathy

Answer 17

The ability to imagine oneself in another’s place and understand the others feelings, desires, ideas, and actions

Question 18

Grief

Answer 18

The emotional feeling of pain and distress that a person experiences as a reactions to loss

Question 19

Hospice

Answer 19

Philosophy of care for the dying and their families

Question 20

Morgue

Answer 20

A place where the bodies of deceased persons are kept

Question 21

Mourning

Answer 21

The outward, social expression of grief due to loss

Question 22

Mortality

Answer 22

Number of deaths in a given time or place

Question 23

Palliation

Answer 23

Relief of symptoms when cure is no longer possible, treatment is provided solely for comfort

Question 24

Postmortem

Answer 24

After death

Question 25

Sympathy

Answer 25

An affinity, association, or relationship between persons or things where one thing affects the other

Question 26

Terminal illness

Answer 26

Leading to death, unhealthy condition of the body, no chance of recovery

Question 27

Rigor Mortis

Answer 27

Stiffness or rigidity of skeletal muscles after death