Communication Skills Flashcards

1
Q

Communication

A

Highly complicated verbal or nonverbal interaction between individuals

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2
Q

Customer

A

Someone who makes purchases

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3
Q

Client

A

Anyone for whom a service requiring some degree of confidentiality is provided

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4
Q

Active Listening

A

Listening carefully to what they are saying and as questions to get to the root of their requests

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5
Q

Contact Point

A

The physical location to which a customer goes to obtain a service

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6
Q

Attitude

A

The tendency to move toward a situation or away from it

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7
Q

Skill

A

Ability to do something well as a result of talent, training, or practice, or a combination of these

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8
Q

Verbal

A

Speaking in a good tone, volume, and intensity will help to clearly convey a message.

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9
Q

Nonverbal

A

Facial expressions, physical proximity, gestures, and voice tone are all part of the language, which has an impact on your interaction.

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10
Q

Acceptance

A

The patient has found peace with diagnosis or prognosis

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11
Q

Anger

A

Looks for cause or fixes blame

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12
Q

Bargaining

A

The wish for extension of life, or later for relief of pain

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13
Q

Bereavement

A

State of having suffered a loss by death

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14
Q

Coping

A

Adjusting to or solving challenges

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15
Q

Denial

A

Person cant believe diagnosis or prognosis

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16
Q

Depression

A

Sense of great loss of the impending loss of being

17
Q

Empathy

A

The ability to imagine oneself in another’s place and understand the others feelings, desires, ideas, and actions

18
Q

Grief

A

The emotional feeling of pain and distress that a person experiences as a reactions to loss

19
Q

Hospice

A

Philosophy of care for the dying and their families

20
Q

Morgue

A

A place where the bodies of deceased persons are kept

21
Q

Mourning

A

The outward, social expression of grief due to loss

22
Q

Mortality

A

Number of deaths in a given time or place

23
Q

Palliation

A

Relief of symptoms when cure is no longer possible, treatment is provided solely for comfort

24
Q

Postmortem

A

After death

25
Q

Sympathy

A

An affinity, association, or relationship between persons or things where one thing affects the other

26
Q

Terminal illness

A

Leading to death, unhealthy condition of the body, no chance of recovery

27
Q

Rigor Mortis

A

Stiffness or rigidity of skeletal muscles after death