Communication Skills

Question 1

What is communication

Answer 1

Sharing of information from one person to other by speaking, writing, signals or by
any other means is called communication.

Question 2

Sender

Answer 2

the person who is starting the communication

Question 3

Message:

Answer 3

the information that the sender wants to send

Question 4

Encoding:

Answer 4

The way the sender wants the message to be looked like.

Question 5

Channel:

Answer 5

From which medium the message travels.

Question 6

Receiver:

Answer 6

the person who receives the
message

Question 7

Decoding:

Answer 7

What the receiver understands

Question 8

Feedback:

Answer 8

the receivers response to the
message.

Question 9

Factors affecting perspectives in communication

Answer 9

Language
Visual Perception
Past Experience
Prejudice
Feelings
Environment
Personal Factors
Culture

Question 10

Effective Communication.

Answer 10

The communication in which the receiver gets the best possible message that the
sender wants to convey. In other words, if the receiver gets the appropriate
message that the sender wants to convey is called effective communication.

Question 11

7Cs of Effective Communication

Answer 11

Clear, Concise, Concrete, Correct,
Coherent, Complete, Courteous

Question 12

Communication Styles/Methods

Answer 12

There are four main categories or communication styles including verbal, non-
verbal, written and visual.

Question 13

Verbal Communication

Answer 13

In Verbal Communication words are used to communicate. This is the most common
type of communication. As in this type, words are used so it is very important to use
appropriate word otherwise it will cause confusion.

Question 14

Advantages of verbal communication

Answer 14

Since it depends on words then it is very important to use correct words so that other
person can understand easily.

Question 15

Written Communication

Answer 15

It is an act of communicating through written words. Just like when you send
messages by written mode or the information written in newspaper, books etc.

Question 16

Advantages of written communication

Answer 16

-It is a permanent record
-It can be circulated easily
-Suitable for future references

Question 17

Disadvantages of written communication

Answer 17

-It takes time to write documents
-Once written it is difficult to change
-It requires good knowledge of language and grammar
-Receiver can interpret it in the wrong way

Question 18

Public speaking

Answer 18

Speaking in front of a large number of people is called public speaking. It is very
difficult for any person to speak in from of many audiences. So 3ps of Public
speaking gives an idea to improve this skill.

Question 19

3Ps of Public Speaking

Answer 19

Prepare
Practice
Perform

Question 20

Non-Verbal Communication

Answer 20

Non-verbal communication is the way of expressing ourselves without using words.
We can send many messages without using words, for example, can send a
message through expression, eye contact, touch etc.

Question 21

Importance of non-verbal communication

Answer 21

In our daily life, we see that most of the communication is non-verbal. Many times
we express ourselves just by using our eye contact or by hand movements. So we
can say that non-verbal communication is very important in our life.

Question 22

Visual communication

Answer 22

This is another type of communication. Sending a message through images is very
popular as you can see many advertisements on the roadside and signboards - all
these contain much information but in form of images. It is not restricted to any
language, anyone can understand what is being expressed in the image.