Communication Skills Flashcards
What is communication
Sharing of information from one person to other by speaking, writing, signals or by
any other means is called communication.
Sender
the person who is starting the communication
Message:
the information that the sender wants to send
Encoding:
The way the sender wants the message to be looked like.
Channel:
From which medium the message travels.
Receiver:
the person who receives the
message
Decoding:
What the receiver understands
Feedback:
the receivers response to the
message.
Factors affecting perspectives in communication
Language
Visual Perception
Past Experience
Prejudice
Feelings
Environment
Personal Factors
Culture
Effective Communication.
The communication in which the receiver gets the best possible message that the
sender wants to convey. In other words, if the receiver gets the appropriate
message that the sender wants to convey is called effective communication.
7Cs of Effective Communication
Clear, Concise, Concrete, Correct,
Coherent, Complete, Courteous
Communication Styles/Methods
There are four main categories or communication styles including verbal, non-
verbal, written and visual.
Verbal Communication
In Verbal Communication words are used to communicate. This is the most common
type of communication. As in this type, words are used so it is very important to use
appropriate word otherwise it will cause confusion.
Advantages of verbal communication
Since it depends on words then it is very important to use correct words so that other
person can understand easily.
Written Communication
It is an act of communicating through written words. Just like when you send
messages by written mode or the information written in newspaper, books etc.
Advantages of written communication
-It is a permanent record
-It can be circulated easily
-Suitable for future references
Disadvantages of written communication
-It takes time to write documents
-Once written it is difficult to change
-It requires good knowledge of language and grammar
-Receiver can interpret it in the wrong way
Public speaking
Speaking in front of a large number of people is called public speaking. It is very
difficult for any person to speak in from of many audiences. So 3ps of Public
speaking gives an idea to improve this skill.
3Ps of Public Speaking
Prepare
Practice
Perform
Non-Verbal Communication
Non-verbal communication is the way of expressing ourselves without using words.
We can send many messages without using words, for example, can send a
message through expression, eye contact, touch etc.
Importance of non-verbal communication
In our daily life, we see that most of the communication is non-verbal. Many times
we express ourselves just by using our eye contact or by hand movements. So we
can say that non-verbal communication is very important in our life.
Visual communication
This is another type of communication. Sending a message through images is very
popular as you can see many advertisements on the roadside and signboards - all
these contain much information but in form of images. It is not restricted to any
language, anyone can understand what is being expressed in the image.
