Communication/OB Flashcards
1
Q
3 components of a command
A
Command itself
Tone of voice
Method of enforcement
2
Q
What tone of voice for a command?
A
Short/Monotone
3
Q
What tone of voice for correction?
A
Low/Growly
4
Q
What tone of voice for praise?
A
High/Happy
5
Q
What tone of voice for permissive?
A
High to low transition
6
Q
What tone of voice for agitation?
A
Whisper/suspicious
7
Q
How fast must corrections be done?
A
1/2 to 1 second
8
Q
What is the ratio for praise to correction?
A
5:1