Communication & Negotiation Flashcards
Why is it important to have clear and concise communication skills?
Building client trust and confidence
Preventing misunderstandings and disputes
Demonstrates professionalism
What are different types of communication?
Written - email, letter etc.
Verbal - calls, teams, in person
Visual - presentations etc.
What are the limitations of written communication?
Can lead to misinterpretation.
Lacks tone - can come across cold and rude.
Lack of personal connection.
Time delay.
Difficulty in conveying complex ideas.
What are the benefits of written communication?
Permanent record and documentation.
Ability to review before providing advice/response.
Professional and formal tone.
What are the limitations of verbal communication?
Lack of permanent record.
Limited time for reflection before responding.
Lack of complexity and detail
What are the benefits of verbal communication?
Personal connection and rapport
Enhanced negotiation opportunities
Efficient in time sensitive situations.
Immediate clarification and feedback
What was the specification of the industrial unit in Northampton?
50,000 sq ft
Steel portal frame and metal cladding
6m eaves height
1980s build - 2018 full refurb.
30% site cover
8 level access doors and 2 dock level doors
Talk me through the inspection at Northampton
- Ensured I was competent to inspect the building.
- Obtained lease docs and property details.
- Contacted site manager to request access and confirm PPE requirements.
- Informed colleague of my whereabouts.
- Checked in with site manager on site.
- Completed an internal and external inspection of the building.
- To the rear of the yard, I noticed lots of scaffolding. I asked the tenant who informed me they had sublet part of the yard to a
local scaffolding company. - Took photos and noted location.
- On return to my desk, I asked the tenant to provide the agreement in place and checked the lease.
- Informed the tenant that subletting without prior landlord’s consent was a breach of the lease.
- Informed the landlord and recommended a solicitor should issue a statutory notice informing of the breach and a method of
rectification. - Solicitors were then instructed to document the sublease.
Tell me about an example of when you have negotiated effectively.
a. Rent review at Wigan.
b. I initiated, negotiated, and settled an open market rent review.
c. I was able to reach an agreement where both parties were happy, and the uplift was in line with the client’s objectives.
Tell me about an example of when you have communicated effectively.
I informed my client that a tenant was subletting part of the demise without prior consent.
Ensured I had all the necessary facts to inform my client.
Tell me about your negotiating style.
I take a collaborative approach.
Give me an example of when you have communicated using a complex written report.
I produced a marketing report advising my client on the marketability of an industrial property in Hinckley.
Explain how you established a strategy for negotiations.
a. Understand client’s objectives – inc best case, worse case & most likely case.
b. Understand the oppositions side.
c. Choose correct approach – e.g. collaborative when a long term relationship is important or competitive if one off deal.
d. Gather evidence to support your client’s objectives.
e. Engage in negotiation.
f. Reach an agreement.
