Communication & Negotiation Flashcards

1
Q

What are the different styles of negotiation?

A

Competitive
Collaborative
Compromise
Avoid
Accommodate

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2
Q

What are the various forms of communication

A

Written - email, reports etc.
Verbal - calls, presentations etc.
Non-verbal - body language, eye contact etc.

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3
Q

When would you vary your communication style?

A

I would always look to personalize it to the client, i.e. if they preferred face to face meetings I would endeavor to cater for this, whilst ensuring the meeting was minuted so there was an audit trail of discussions had.

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4
Q

What are the key steps in a successful negotiation?

A
  • Identifying and agreeing the client’s key objectives for a successful negotiation.
  • Agreeing potential bargaining strategies with the client, including potential concessions and non-negotiables.
  • Collecting necessary evidence.
  • Researching contractual and legal position to support arguments.
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5
Q

What reports have you written? What do you always try to include?

A

I have written tender evaluation reports, VFM reports, impact reports etc.

I always try to make them concise, free from jargon and relevant to the topic and audience.

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6
Q

Give me an example of a successful negotiation you have taken part in?

A

On the UoS Enabling works, I assisted in several negotiations for high level CE’s.

One example was the

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