Client Care

Question 1

What is Mace’s Internal Quality Management System?

Answer 1

All documents are checked with someone familiar with the project, signing off a QMS sheet.

The document then progresses to someone of a director level to sign off the QMS sheet ensuring two people have checked.

Question 2

What sort of things are on Mace’s customer survey report?

Answer 2

Value for money
Communication
Knowledge sharing

Question 3

How did you manage stakeholders and their expectations?

Question 4

What is the principles of RICS client money handling professional standard?

Answer 4

• Provides clear rules for firms and members to have appropriate controls and procedures to keep clients money safe.
• Provides confidence in RICS firms and members that they are operating to a high standard.