Communication & Negotiation Flashcards
What is the importance of written communication with different parties?
To refer back to when there is confusion or disagreement.
What is your firm’s QA process?
Chartered colleagues who are managing the instruction will review all reports / advice before it is sent to a client.
How did you facilitate negotiations with the contractor at Beech Grove re the mirrors?
I advised that I would approach other contractors to complete the works agreed upon and that it would be paid for with retention monies. The contractor finalised the works.
Why was there confusion around the fire alarm at Maidstone?
The SoW item allowed for repairing/replacing the system to provide an L1 system. The contractor allowed monies for repair only, without highlighting this at tender return stage.
What is an L1 fire alarm system?
System for protection of life. There are automatic detectors in every room within the building.
What is an L2 fire system?
Designed for the protection of life. Automatic detectors installed in escape routes, rooms adjoining escape routes and high hazard rooms.
What is the guidance for fire alarm systems?
BS 5839
Design, installation, commissioning and testing of systems in both domestic and commercial properties.
How would you prepare for a negotiation?
Ensure I know all of the details surrounding the topic of negotiations.
Ensure I understand the different sides of leverage.
Ensure I know what my client’s best and worst case outcomes are.
What is a win-win situation?
A situation that produces a mutually beneficial outcome for two or more parties.
What stages of a construction project might involve negotiations?
Procurement route - negotiated tender.
Variations costs - fair and reasonable.
Final account.
Extension of time - why is it being granted?
Do you know of any theories on negotiation?
Thomas & Kilman
Assessment of how the other person’e behaviour is during some kind of dispute.
There is competing and accommodating at each end of the assertiveness and cooperativeness scale, and in between these, you gave avoiding, compromising and collaborating.
You can understand how to act when you have assessed the other’s.
How should you record an agreement at the end of negotiating?
Minutes or an email, directly after agreement, and issued to all parties.
