Communication & Negotiation Flashcards
What forms of communication are there?
- Verbal
- Non verbal
- Written
- Presentation
- Listening
What communication channels have i used?
- Emails
- Phone calls
- Face to face meetings
- Virtual meetings
- presentations
What barriers are there to effective communication?
- Language and technical barriers
- Bias
- Interruptions
- Time Zones
What presentation skills do you use?
- Clear communication
- Eye contact
- Visual aids
What are the most effective communication channels?
Emails and phone calls
- I always follow up with phone calls with emails to ensure a written trail.
What advantage of written trail?
- Efficient way to convey complex advice
- Clear audit trail
- Can reach a wide range of recipients
What are the cons of emails?
- Hard to know if someone has received an email.
- Cant tell someone’s tone/ body language.
How do I communicate effectively when writing?
- Keep things clear and concise
- Use language which is easy to understand
- Include conclusions/ illustrations when necessary
What is the importance of good communication?
- Convey info across parties
- Reduce misunderstanding
- Allow efficient management
What is body language
Non verbal communication conveyed by body movements
Provide an example of a tenant meeting?
15-18 Golden Square- bi-monthly management meeting.
How are my service charges provided to clients?
- 3 months before start date- meet KPI and SC code
- Draft budget provided with recommendations for breakdown
- phone virtual meeting set up to run through the draft before finalising the budget.
How would you inform a client of bad news?
Straight away over the phone, then follow up with a meeting to discuss the issue and action plans.
What is the benefit of formally documenting meetings?
Can easily referred to and ensures matters and discussed and actioned.
What are minutes of the meeting?
Official record of decisions made and who attended/ dates and plans for the next meeting.
