Communication & Negotiation Flashcards
What does effective communication mean?
When the message you wish to convey is correctly presented and perceived.
What communication skills do you use in your role
Written- emails, reports and presentations.
Oral - Calls and meetings with various parties
How do your personal traits fit into a negotiation
Collaborative
Build a good rapport
Honesty
Compromise attempt to reach a mutual agreeable solution for both parties
When would you choose to use written communication over verbal communication or a face to face meeting?
When Negotiating and agreeing terms
What are barriers to effective communbication
Jargon, not listening, Cultural Differences.
Why is negotiation important?
Helps build relationships
What is principled negotiation?
Involves drawing on objective criteria to settle differences of opinion
What can be a barrier to negotiating effectively?
Negatively
What would be a good way to facilitate negotiations in your role?
Through written Heads of Terms
Why do you consider that discussing matters in person might be effective?
It allows you to read body language and gauge appetite/ interest
What RICS guidance is this best practice set out within?
Rules of Conduct
Tell me about how you conduct yourself in negotiations.
Clear, collaborative, respectful but persistent.
Tell me about an example of when you have negotiated effectively.
Negotiating a best and final position with 2 bidders on a retail letting in Camden
