Communication & Negotiation Flashcards
1
Q
What is the official title of the RICS Information Paper on Managing Information?
A
Management of Communications
2
Q
What are the 5 stages to Negotiation?
A
Prepare, Exchange (Open Discussion - set goals etc..), Negotiation, Agreement, Implement
3
Q
What is non-verbal communication?
A
The act of conveying information without the use of words e.g., facial expressions, hand gestures, eye contact etc.
Also known as paralinguistic skills
4
Q
What does communication require?
A
- Communicator
- Method
- Recipient
