Communication & Negotiation Flashcards

1
Q

What are good VERBAL communications?

A
  • Voice projection
  • Listening
  • Clarity
  • Flow
  • Authoritative
  • Being Concise (don’t waffle)
  • Knowing your audience
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2
Q

What are good WRITTEN communication skills?

A
  • Neatness
  • Structure
  • Grammer/Spelling
  • Being Concise/ providing clarity
  • Know your Audience
  • Telling the truth!
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3
Q

What are good GRAPHICAL communication skills?

A
  • KISS Principle (Keep it simple stupid)
  • Appealing to your audience
  • Visually interesting and informative (Remember some may be colour blind)
  • Quality
  • Accuracy
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4
Q

What are good PRESENTATION skills?

A
  • KISS (Again) (Keep it simple stupid)
  • Body language
  • Eye contact
  • Concise
  • Clarity/Know your subject
  • Time keeping
  • Being Prepared - Practice, Practice, Practice
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5
Q

What is NEGOTIATION?

A
  • A good negotation is where both parties feel that they have got what they wanted from the negotiation.

or

  • A WIN - WIN Scenario!!!
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6
Q

The art of negotiation techniques?

A
  • What you don’t ask for you don’t get
  • Shut up and listen
  • Do you homework
  • Always be willing to walk away
  • Don’t be in a hurry
  • Aim high and expect the best outcome
  • Focus on the other sides weakness
  • Show the other person how their needs will be met
  • Never give anything away with receiving something in return
  • Don’t take the issues of the other person’s behaviour personally
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7
Q

Level 2 - Communication and negotiation

A
  • Writing letters or other formal documents
  • Compiling a report
  • Compiling minutes of a meeting
  • Producing Pricing Documents
  • Delivering Reports at meetings
  • Taking part in interviews e.g. for contractor selection
  • Giving presentations to staff or project teams
  • Negotiating a loss and expense claim, extennsion of time, acceleration programme, contract sum or fiinal account
  • Agreeing the value of an instruction
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8
Q

How can you demonstrate this?

A
  • Example of where you have delivered good communicatio, gone the extra mile?
  • We negotiate all day!
  • Example of a negotiation you have undertaken?
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9
Q

Can you explain your understanding of negotiating?

A
  • Where one or both parties feel that they have acheived something from a negotiation. I.e feel that they have got a good deal or limitated a loss.
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10
Q

What negotiating techniques do you adopt?

A
  • What you don’t ask for you don’t get
  • Shut up and listen
  • Be prepared to walk away
  • Never show your hand
  • Look at the other parties weaknesses if any
  • Never be too hasty to negotiate
  • Aim high with an intention to maybe meet in the middle
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11
Q

What types of negotiations have you been involved in?

A
  • Purchase and Sale Negotions
  • Residential lettings
  • Sale of development land
  • Surveys (Homebuyers and Building Survey fee negotiations)
  • Valuation fee negotiations for Housing Associations
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12
Q

Give me an example of a negotiation where you were successful/unsuccessful?

A
  • Successful
    • ​MHB - Medway - Block of 10 units for the purchase and repair scheme. I negotiated a deal of £1.6m for the 10 units with the selling agent after negotiations back and forth with regards to the value.
  • Unsuccessful
    • Maidstone - Met with Agent and Vendor along with my cliient for a site meeting of a development site in excess of 100 units. Vendor wanted £15m for the site with planning but value for my client was between £8m-10m
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