Communication & Negotiation Flashcards
1
Q
What are good VERBAL communications?
A
- Voice projection
- Listening
- Clarity
- Flow
- Authoritative
- Being Concise (don’t waffle)
- Knowing your audience
2
Q
What are good WRITTEN communication skills?
A
- Neatness
- Structure
- Grammer/Spelling
- Being Concise/ providing clarity
- Know your Audience
- Telling the truth!
3
Q
What are good GRAPHICAL communication skills?
A
- KISS Principle (Keep it simple stupid)
- Appealing to your audience
- Visually interesting and informative (Remember some may be colour blind)
- Quality
- Accuracy
4
Q
What are good PRESENTATION skills?
A
- KISS (Again) (Keep it simple stupid)
- Body language
- Eye contact
- Concise
- Clarity/Know your subject
- Time keeping
- Being Prepared - Practice, Practice, Practice
5
Q
What is NEGOTIATION?
A
- A good negotation is where both parties feel that they have got what they wanted from the negotiation.
or
- A WIN - WIN Scenario!!!
6
Q
The art of negotiation techniques?
A
- What you don’t ask for you don’t get
- Shut up and listen
- Do you homework
- Always be willing to walk away
- Don’t be in a hurry
- Aim high and expect the best outcome
- Focus on the other sides weakness
- Show the other person how their needs will be met
- Never give anything away with receiving something in return
- Don’t take the issues of the other person’s behaviour personally
7
Q
Level 2 - Communication and negotiation
A
- Writing letters or other formal documents
- Compiling a report
- Compiling minutes of a meeting
- Producing Pricing Documents
- Delivering Reports at meetings
- Taking part in interviews e.g. for contractor selection
- Giving presentations to staff or project teams
- Negotiating a loss and expense claim, extennsion of time, acceleration programme, contract sum or fiinal account
- Agreeing the value of an instruction
8
Q
How can you demonstrate this?
A
- Example of where you have delivered good communicatio, gone the extra mile?
- We negotiate all day!
- Example of a negotiation you have undertaken?
9
Q
Can you explain your understanding of negotiating?
A
- Where one or both parties feel that they have acheived something from a negotiation. I.e feel that they have got a good deal or limitated a loss.
10
Q
What negotiating techniques do you adopt?
A
- What you don’t ask for you don’t get
- Shut up and listen
- Be prepared to walk away
- Never show your hand
- Look at the other parties weaknesses if any
- Never be too hasty to negotiate
- Aim high with an intention to maybe meet in the middle
11
Q
What types of negotiations have you been involved in?
A
- Purchase and Sale Negotions
- Residential lettings
- Sale of development land
- Surveys (Homebuyers and Building Survey fee negotiations)
- Valuation fee negotiations for Housing Associations
12
Q
Give me an example of a negotiation where you were successful/unsuccessful?
A
-
Successful
- MHB - Medway - Block of 10 units for the purchase and repair scheme. I negotiated a deal of £1.6m for the 10 units with the selling agent after negotiations back and forth with regards to the value.
-
Unsuccessful
- Maidstone - Met with Agent and Vendor along with my cliient for a site meeting of a development site in excess of 100 units. Vendor wanted £15m for the site with planning but value for my client was between £8m-10m