Communication Managing Interpersonal Rapport TOPIC 1 Flashcards
1
Q
Conversation
A
The most influential communication events our conversations (Stewart, 2013, p. 28
2
Q
Conversation
A
The most ordinary events are often the most significant
3
Q
Conversation
A
Nexting is a very important skill because we can only be responsible for our own next move
4
Q
Conversation
A
Valuable competence is to ask how can I help the next move
5
Q
Interpersonal communication communication between people features
A
- Uniqueness non-interchangeability
- when we communicate we communicate as whole people
- we communicate using our own perception from the perspective of our own experiences using our understanding of the context
6
Q
Communication is unmeasurable
A
- Objects are measurable they fit within boundaries
- counting is ineffective
- length or brevity is ineffective as a measure
- there’s always a feeling ( affective) level: emotion is always involved
- responsiveness: we are responsive beings. This reminds us that responses are often unpredictable
7
Q
Reflection and addressivity
A
- Reflection is a meta-sense
- we think about what we’re thinking
- we talk about what we’re saying/have said
- we are fundamentally linguistic
- language is symbolic and will use it to connect with others
- allows us to express our ideas to convey them to others
- Others may Be co-present, distance, one or Many, persons or organisation, in the same or different time zone etc
- We address Our communication accordingly
8
Q
Stuarts five characteristics – features of the personal
A
- unique
- unmeasurable
- responsive
- reflective
- Addressable
9
Q
Interpersonal communication
A
- Involves at least two people who Establish a communicative association •involves the power to affect each other as individuals and interconnected partners in communication
- enables us to initiate, develop, maintain and dissolve relationships
