Communication for Inside and Outside the Dental Office Flashcards
What is the one thing dentist aren’t sued for
For Skill (usually sued for Poor information, not enough time, not friendly, no concern for patient worries)
That all does the Dentist have to communicate with
Doctor - professionals
Doctor - community
Doctor - Practice
Doctor - Patient
what are some areas of professions that we might need to talk to
Education (teaches, school nurses, curriculum designers, coaches, community college)
Employment (worker’s comp, HR)
Advocacy (social workers, case workers, child rpotection)
Mental health (psychologists)
Legal Support (police, attorney general, dental board investigator, defense attorney, coroner)
Health care (DM, DDS)
Habilitation (OT, PT)
Social Service (foster care, domestic violence, child neglet and abuse)
what do you have to do if you suspect child abuse
Mandated reporter: Good history Thorough examination approach parents for incosistencies Models, rulers, corroborative staff Indication your concern and your role take care of child
why might you interact with in the community
Professional teams
Hospital medical staff
Community health issues (Fluoride, sports, school health)
Personal referral relations
How to determine Referral Relationships
Determine who you want Find like-minded pros Find up-front people Establish relationships Establish buisness relationship Nurture and evaluate
How to do a referal
State what you want to know and why refering State what you expect State what you want to happen after State your plan of care Raise red flags if needed Thank Use outline format HIPAA Imaging if appropriate
how to take an incoming referal
Make sure request is clear, if not call referring doctor restate reason for referral state findings Try and diagnose make recomendation for action
what format should you use for incoming referrals
SOAP format
whats the worst visitor to have
Ohio state dental board
Pre-inspection protocol
Staff training
Document training and complance
instruct how to deal with OSDB
Inspection protocol
See investigators ID
Ask nature and scope of visit
Dentist should be with the OSDB and OSHA during visit
what should be done with contacting Government agents
Minize contact to minimize mistakes
never compromise care
what happens if things go south with OSDB
Document objections
Contest the cooperate with investigator
Engage legal counsel if need be
what are some state and national relationships a dentist may have
AAP and AMA state chapter Presentions at meetings Lobbying groups FEderal programs, panels, task forces ORganized dentistry
