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ADPP Session 1 & 2 > Communication & Ethics > Flashcards

Communication & Ethics Flashcards

This deck covers the important content in the Communication & Ethics topics.

1
Q

When is a police officer lawfully on private premises?

A

Section 9

  • Invitation by lawful occupier
  • Consent given in writing
  • Prevent a breach of the peace
  • To arrest / detain
  • Implied right to the front door
  • To execute crime scene / other warrant
  • Unbroken pursuit of offender
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2
Q

What section of the Crimes Act, LEPRA & the Evidence Act protect human rights?

A

Section 431 - Crimes Act
Section 99(1) - LEPRA
Section 138 - Evidence Act

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3
Q

Under the Mental Health Act what is the difference between a mental disordered person & a mentally ill person?

A

A mental disorder may be temporary or just a disturbance brought about by a specific incident & may pass.

A mental illness is a diagnosed medical condition.

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4
Q

“Immediate risk” is a provision for using your firearm. What does this mean?

A

That the risk is immediate & imminent, & it is going to happen if you don’t take immediate action.

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5
Q

Homeless people should be left alone unless?

A
  • They request assistance.
  • They appear to be distressed or in need of assistance.
  • Their behaviour or where they are seeking shelter threatens their or others safety.
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6
Q

What are the three types of conflicts of interest?

A
  • Actual = Between professional & personal
  • Perceived = Seen by others as a conflict
  • Potential = Private interest interferes with professional
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7
Q

What is the mission of police?

A

(VCF)

To work with the community to reduce Violence, Crime & Fear.

(Police Act, Section 6(1))

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8
Q

Negligence occurs when an action was…?

A
  • Foreseeable
  • Not insignificant
  • In the circumstances a reasonable person in that person’s position would have taken those precautions
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9
Q

Name three articles where an officer may be justified in breaching human rights.

A

3, 9, 12

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10
Q

Define reasonable force?

A

The minimum amount of force necessary to achieve the objective.

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11
Q

Do you have the power to search mentally ill people?

A

Yes, under Section 81(4) of the Mental Health Act.

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12
Q

Four rules of assertiveness

A
  1. Be honest
  2. About what’s relevant
  3. Stick to your bottom line
  4. Negotiate on equal terms
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13
Q

Legal obligation to report misconduct.

A

Section 211F of the Police Act 1990.

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14
Q

What are the sources of discretion?

A
  • Original authority (Common law)

- Statute law

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15
Q

Explain the SELF test

A

S - Scrutiny - would your decision withstand scrutiny from the NSWPF & the community

E - Ethical - is your decision ethical

L - Lawful - Does your decision comply with the law

F - Fair - is your decision fair

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16
Q

what are the three tests for admissible evidence?

A
  1. Relevant
  2. Reliable
  3. Fair
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17
Q

What is inference?

A
  • Leaping to conclusions

- Making assumptions

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18
Q

Difference between discrimination & vilification

A

Discrimination - someone is treated unfairly because they belong to a particular group or have a particular set of characteristics.

Vilification - Public act that incites others to hate, have serious contempt of severe ridicule.

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19
Q

The hierarchy of secondary identification methods in order are..

A
  1. Crowd scene
  2. Picture identification
  3. In court
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20
Q

Negligence means a failure to exercise reasonable care & skill.

What act supports this?

A

Civil Liability Act 2002, Section 5

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21
Q

What are four layers of diversity?

A
  1. Personality
  2. Internal
  3. External
  4. Organisational
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22
Q

What are the three processes involved in memory?

A
  1. Encoding
  2. Storage
  3. Retrieval
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23
Q

The definition for a Aboriginal or Torres Strait Islander person comes from what Act & Section.

A

LEPRA, Section 3

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24
Q

Four reasons to arrest?

A
  1. Arrest for an offence (LEPRA)
  2. Arrest by virtue of a warrant (LEPRA)
  3. Arrest for a breach of the peace (Common law)
  4. Arrest by virtue of a specific power
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25
Q

Explain the victim / witness follow up process…

A
  1. Ensure the victims receives an event number & victim card.
  2. Ensure the victim is followed up within seven days.
  3. Ensure that when matters become cases, you continue to keep the victim/ witness informed of developments during investigation & the lead-up to the court date (at least every 28 days)
  4. Comply with the charter of victims rights.
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26
Q

Four types of listeners?

A
  1. Non-listeners = No effort to listen, likes talking
  2. Marginal listeners = Does not compute, distracted
  3. Evaluative listeners = Focused on rebuttal, interject.
  4. Active listeners = Listen to understand
27
Q

What is meant by the term cultural competency?

A

Cultural competency in its most basic form, consist of the acquisition of the knowledge & skills required to effectively & appropriately operate within a cultural diverse environment.

28
Q

What are the disadvantages of poor planing & preparation?

A

(U SIT A ME)

U - Unnecessary breaks for information.
S - Statements from supplementary witnesses may be required.
I - Inconsistencies may not be identified.
T - Time limits may prohibit further interview.
A - Additional interviews may be required.
M - Interviewer may not be in a position to manage the interview.
E - Important evidence may be overlooked.

29
Q

What are the key actions when dealing with difficult customers

A
  1. Always remain calm, polite & professional.
  2. Listen to & acknowledge customer enquiries.
  3. Tell the customer when no further action can be taken & why.
30
Q

Define conflict of interest…

A

A situation in which the concerns or aims of two different parties are incompatible.

31
Q

What are the police roles to manage conflict?

A
  1. Mediator - Neutral involvement.
  2. Negotiator - Part of the conflict.
  3. Facilitator - Refers & suggests.
  4. Law enforcer - Applies the law.
32
Q

What is process corruption?

A

Process corruption is acting to gain some form of personal reward.

33
Q

What is noble cause corruption?

A

Noble cause corruption is acting for the greater good.

34
Q

What are the five steps for managing conflict?

A
  1. Ask
  2. Set context
  3. Set options
  4. Confirmation
  5. Action
35
Q

What is meant by the term stereotyping?

A

A stereotype is a preconceived notion, especially about a group of people.

Many stereotypes are racist, sexist, or homophobic.

36
Q

Three points of the importance of police legitimacy?

A
  1. Compliance
  2. Cooperation
  3. Responsibility
37
Q

Four risk factors associated with young people who commit crime.

A
  1. Family
  2. School
  3. Community
  4. Individual/ personal
38
Q

Where do you get your power from to discontinue an arrest?

A

LEPRA, Section 105

39
Q

What do you need for an arrest to be lawful?

A

(SSS)

  1. Sanctioned by law
  2. Sufficient act of arrest
  3. Safeguards in place
40
Q

What are the ten points when delivering a death message?

A
  1. Plan your visit
  2. Be 100% certain on the facts
  3. Be empathetic
  4. Be professional
  5. Don’t give false hope
  6. Deliver in the right place
  7. Get them to sit down
  8. Provide details
  9. Support person they can conduct
  10. everyone takes this news differently
41
Q

What can a conflict of interest involve?

A
  1. Avoiding personal disadvantage
  2. Avoiding a negative impact
    You must put public interest before private interest
42
Q

What is a protected suspect?

A
  • A person in the company of a police officer for the purpose of participating in an investigative procedure in connection with an offence if.

A) - The person has been informed they are free to leave at will

B) - The police officer believes there is sufficient evidence that the person has committed the offence.

43
Q

Three broad influences in police relationships with youth…

A
  1. Social background of the person.
  2. Constriction of social space.
  3. Political & occupational pressure on police.
44
Q

What is the role of police in combating road trauma?

A

(DR HMV)

D- Detect & prosecute traffic offenders.
R - role models to the community.
H - High visible profile to reduce crashes.
M - Promote free movement of vehicles & pedestrian.
V - Promote voluntary road compliance with traffic laws.

45
Q

According to clause 28 LEPRA who are vulnerable people in custody

A
  1. Children.
  2. Persons who have impaired intellectual functioning.
  3. Person who have impaired physical functioning.
  4. Aboriginal persons or Torres Strait Island.
  5. Non-English speaking background.
46
Q

Explain P.O.L.I.C.E

A 
P - Policy & procedures 
O - Officer & public safety 
L - Legislation 
I - Investigation 
C - Customer service 
E - Ethical decision
47
Q

What are the 4 components of procedural justice?

A

(TVRN)

T - Trustworthiness
V - Voice
R - Respect
N - Neutrality

48
Q

What are the four decision making traps when using STOPAR

A
  1. Confidence bias
  2. Hindsight bias
  3. Anchoring bias
  4. Escalation of commitment
49
Q

What core skills for communicating with vulnerable people?

A
  • Be patient
  • Build rapport
  • Show respect
  • Display empathy
  • Actively listen
50
Q

What are the four main reason for police discretion?

A
  1. Community doesn’t always want every law enforced.
  2. Uphold the spirit of the law rather than the letter of the law.
  3. Law breakers intent isn’t always deliberate, malicious or evil.
  4. Laws can’t conceive every situation & still remain workable.
51
Q

What are the five key areas of emotional intelligence in leadership?

(SSSME)

A

(SSSME)

  1. Self awareness
  2. Self-regulation
  3. Social skills
  4. Motivation
  5. Empathy
52
Q

What is meant by the term prejudice?

A

Prejudice is a preconceived opinion that is not based on reason our actual experience.

53
Q

What are the three areas of concern for conflict of interest?

A
  1. Interpersonal relationships
  2. Secondary employment
  3. Declarable associations
54
Q

What are the advantages of assertiveness?

A
  • Offers people non-threatening techniques to present their views.
  • Can greatly assist conflict management.
  • Helps everyone to know where they stand.
  • Clear that the communicator is prepared to work towards resolving the conflict.
55
Q

Police legitimacy is traditionally conceptualised as reflecting four judgements.

A
  1. Obligation to obey
  2. Trust & confidence in police
  3. Moral alignment
  4. Ethical excise of authority
56
Q

Four points of the customer service charter?

A

(PITA)

P - Professional & Helpful
I - Informed throughout
T - Take appropriate action
A - Accessible to everyone

57
Q

What is the role of police in keeping the peace?

A

(MUPPP)

  • Maintaining order
  • Upholding & enforcing the law
  • Protecting life & property
  • Preventing & detecting crime
  • Providing police services
58
Q

What are the five barriers to communication?

A
  1. Organisational
  2. Physical
  3. Cultural
  4. Linguistic
  5. Interpersonal
59
Q

What is discretion?

A

Discretion is about making a choice between lawful alternatives to apply the law fairly & at the right level to suit the circumstances.

60
Q

What are the five points victims of crime can expect from the NSW Police.

A
  1. Comply with the charter of victims rights
  2. Comply with the NSWPF customer service charter
  3. Be victim focussed
  4. Use interpreters & support persons where necessary
  5. Provide victims with a victim card
61
Q

What are the tactics for assertiveness?

A
  • State your position clearly
  • Use “I” statements
  • Be honest
  • Listen to them
  • Use appropriate tone
  • Use appropriate body language
  • Look the other person in the eye
  • Don’t exaggerate
  • Focus on fact, Not judgement
62
Q

What are the four characteristics of assertive people?

A
  1. They are open
  2. that are not anxious & deal directly with stressful communication situations.
  3. They stand up & argue for their rights
  4. They are not intimidated & not easily persuaded.
63
Q

Conflict of interest occurs when the private interests of the NSW Police Force employee…

A

Interferes with or influences, or

appears too interfere with or influence their official duties & responsibilities.

64
Q

What are the five human rights never justifiably breached by police?

A

(RAPTI)

R - Right to a fair trial
A - Ban on arbitrary arrest & detention
P - Presumption of innocence
T - Ban on torture & cruel & degrading treatment or punishment.
I - Ban on arbitrary interference with privacy, family, correspondence, honour or reputation.

ADPP Session 1 & 2 (19 decks)

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