Communication Documentation in Older Person

Question 1

refers to the transfer of information and message from one person to another

Answer 1

Communication

Question 2

It is an ongoing process of creating an interaction or shared understanding between two people

Answer 2

Communication

Question 3

What are the 3 Modes of Communication

Answer 3

verbal, non-verbal and written

Question 4

Refers to spoken word/ message. It is the most intimate contact. Examples include face-to-face, conversation, one-one-one talk, telephone call

Answer 4

VERBAL

Question 5

More powerful than spoken words, accompanies verbal communication. Examples include elderly patients facial expressions, head nod, gestures, body posture/ movement, touch, eye contact, voice tone

Answer 5

NON-VERBAL

Question 6

Most formal mode of communication
It can be types, printed, or hand written
Examples: letter, white board, pen and paper, patients chart, nurses
notes, doctors notes, physician order, endorsement

Answer 6

WRITTEN

Question 7

person who originates the message

Answer 7

Sender

Question 8

Process of turning thoughts and feelings to communication

Answer 8

Encoding

Question 9

Content of communication

Answer 9

Message

Question 10

Person who gets the message

Answer 10

Receiver

Question 11

Process of evaluating communication and making it meaningful

Answer 11

Decoding

Question 12

The return message

Answer 12

Feedback

Question 13

Nurse therapeutic relationship with a client is an

IHP

Answer 13

interpersonal helping process

Question 14

Simply developing a good bedside manner is a form of THERAPEUTIC COMMUNICATION

Answer 14

True

Question 15

Careful to respond to patient’s questions in a helpful and caring
manner is a form of THERAPEUTIC COMMUNICATION

Answer 15

TRUE

Question 16

Correctly observe, evaluate, and respond when patients communicate with the nurse is a form of THERAPEUTIC COMMUNICATION

Answer 16

true

Question 17

Nurse must relate to their own experiences concerning illness and death so that the patient will be comfortable

Answer 17

true

Question 18

Nurses must use these three
self-
self- and
self-

Answer 18

self-discovery
self-discussion and
self-awareness

Question 19

Nurse must develop skills, competence and expertise in effective communication to an elderly patient

Answer 19

true

Question 20

Encourage to promote
R
R and
J W

Answer 20

Reflection
Reading and
Journal Writing

Question 21

Simply being fully present during any opportunity for questions, concerns, problems is important

Answer 21

True

Question 22

Don’t make promises you can’t keep involves the ethical principle of

Answer 22

Fidelity in nursing

Question 23

Accept and respect the patient decision falls under what bioethical principle?

Answer 23

autonomy

Question 24

Talk with patient, family members, friends, and colleagues is important

Answer 24

True

Question 25

Patient and family must be given adequate and sufficient time to respond/speak/reply/absorb the news

Answer 25

True

Question 26

Try not to overwhelm the patient with embarrassing or personal question

Answer 26

True

Question 27

TECHNIQUES FOR COMMUNICATION WITH ELDERS include ESTABLISHING THE SETTING

Answer 27

True

Question 28

COMMUNICATION WITH ELDERS should be Conducted in a noisy setting

Answer 28

False (safe, right and conducive settings)

Question 29

COMMUNICATION WITH ELDERS should be in a comfortable environment, quiet peaceful area

Answer 29

True

Question 30

COMMUNICATION WITH ELDERS should be in a relaxed, unhurried setting

Answer 30

true

Question 31

COMMUNICATION WITH ELDERS should be sit-down when speaking to the patient

Answer 31

true

Question 32

Sit face-to-face and maintain eye contact is important in communication with the elderly people

Answer 32

True

Question 33

Provide for privacy and disclosure of important information in private areas is not needed

Answer 33

False (it is needed)

Question 34

Avoid disturbances, distractions, unnecessary interruptions and noise should be done when communicating with elderly

Answer 34

true

Question 35

Have a clear, brief, simple, complete instruction

Answer 35

true

Question 36

Avoid speaking too fast or too slow

Answer 36

true

Question 37

Active and attentive listening is the key

Answer 37

true

Question 38

Use short, simple, common words/ sentences

Answer 38

true

Question 39

Pronounce words correctly is needed for them to understand

Answer 39

true

Question 40

Encourage feedback, summarize, redundancy, restate, and repeating information

Answer 40

true

Question 41

The nurse does not need to be sensitive to the emotional feelings of patient

Answer 41

false (nurse must be sensitive)

Question 42

Offer therapeutic touch, handkerchief, tissue

Answer 42

true

Question 43

Schedule older patients earlier in the day is needed

Answer 43

true

Question 44

Greet them to ensure they are comfortable

Answer 44

true

Question 45

Seat in quiet/ comfortable area

Answer 45

true

Question 46

Keep patient relaxed/ focused

Answer 46

true

Question 47

Physically escort patient

Answer 47

true

Question 48

Check from time-to-time and always say goodbye

Answer 48

true

Question 49

Convey honesty, empathy, and trustworthiness

Answer 49

true

Question 50

nurses must speak clearly, slowly, loudly, short, concise

Answer 50

true

Question 51

Allow for extra time for older patients

Answer 51

true

Question 52

Encourage simple conversation

Answer 52

true

Question 53

Offer small-print books, easy to read

Answer 53

large-print books, easy to read

Question 54

Provide mnemonics, sensory cues, chart, models, pictures

Answer 54

true

Question 55

Ask patient to wear reading glass, magnifier, hearing aids

Answer 55

true

Question 56

Let the patient do the talking and Ask one question at a time

Answer 56

true

Question 57

You must Summarize the most important points

Answer 57

true

Question 58

Give the patient time to answer, to ask a question, to express.

Answer 58

true

Question 59

Use language that is understandable to the patient

Answer 59

true

Question 60

Avoid leading questions. You want the patient to tell you more

Answer 60

true

Question 61

Avoid how or why questions, they tend to be intimidating

Answer 61

true

Question 62

Avoid the use of cliche statements like “don’t worry”

Answer 62

true

Question 63

Avoid question which require only a simple “yes” or “no” answer.
Example: “Masakit po ba ito?”

Answer 63

true

Question 64

Avoid canned responses: “ I know just how you feel”

Answer 64

true