Communication Documentation in Older Person Flashcards
refers to the transfer of information and message from one person to another
Communication
It is an ongoing process of creating an interaction or shared understanding between two people
Communication
What are the 3 Modes of Communication
verbal, non-verbal and written
Refers to spoken word/ message. It is the most intimate contact. Examples include face-to-face, conversation, one-one-one talk, telephone call
VERBAL
More powerful than spoken words, accompanies verbal communication. Examples include elderly patients facial expressions, head nod, gestures, body posture/ movement, touch, eye contact, voice tone
NON-VERBAL
Most formal mode of communication
It can be types, printed, or hand written
Examples: letter, white board, pen and paper, patients chart, nurses
notes, doctors notes, physician order, endorsement
WRITTEN
person who originates the message
Sender
Process of turning thoughts and feelings to communication
Encoding
Content of communication
Message
Person who gets the message
Receiver
Process of evaluating communication and making it meaningful
Decoding
The return message
Feedback
Nurse therapeutic relationship with a client is an
IHP
interpersonal helping process
Simply developing a good bedside manner is a form of THERAPEUTIC COMMUNICATION
True
Careful to respond to patient’s questions in a helpful and caring
manner is a form of THERAPEUTIC COMMUNICATION
TRUE
Correctly observe, evaluate, and respond when patients communicate with the nurse is a form of THERAPEUTIC COMMUNICATION
true
Nurse must relate to their own experiences concerning illness and death so that the patient will be comfortable
true
Nurses must use these three
self-
self- and
self-
self-discovery
self-discussion and
self-awareness
Nurse must develop skills, competence and expertise in effective communication to an elderly patient
true
Encourage to promote
R
R and
J W
Reflection
Reading and
Journal Writing
Simply being fully present during any opportunity for questions, concerns, problems is important
True
Don’t make promises you can’t keep involves the ethical principle of
Fidelity in nursing
Accept and respect the patient decision falls under what bioethical principle?
autonomy
Talk with patient, family members, friends, and colleagues is important
True
Patient and family must be given adequate and sufficient time to respond/speak/reply/absorb the news
True
Try not to overwhelm the patient with embarrassing or personal question
True
TECHNIQUES FOR COMMUNICATION WITH ELDERS include ESTABLISHING THE SETTING
True
COMMUNICATION WITH ELDERS should be Conducted in a noisy setting
False (safe, right and conducive settings)
COMMUNICATION WITH ELDERS should be in a comfortable environment, quiet peaceful area
True
COMMUNICATION WITH ELDERS should be in a relaxed, unhurried setting
true
COMMUNICATION WITH ELDERS should be sit-down when speaking to the patient
true
Sit face-to-face and maintain eye contact is important in communication with the elderly people
True
Provide for privacy and disclosure of important information in private areas is not needed
False (it is needed)
Avoid disturbances, distractions, unnecessary interruptions and noise should be done when communicating with elderly
true
Have a clear, brief, simple, complete instruction
true
Avoid speaking too fast or too slow
true
Active and attentive listening is the key
true
Use short, simple, common words/ sentences
true
Pronounce words correctly is needed for them to understand
true
Encourage feedback, summarize, redundancy, restate, and repeating information
true
The nurse does not need to be sensitive to the emotional feelings of patient
false (nurse must be sensitive)
Offer therapeutic touch, handkerchief, tissue
true
Schedule older patients earlier in the day is needed
true
Greet them to ensure they are comfortable
true
Seat in quiet/ comfortable area
true
Keep patient relaxed/ focused
true
Physically escort patient
true
Check from time-to-time and always say goodbye
true
Convey honesty, empathy, and trustworthiness
true
nurses must speak clearly, slowly, loudly, short, concise
true
Allow for extra time for older patients
true
Encourage simple conversation
true
Offer small-print books, easy to read
large-print books, easy to read
Provide mnemonics, sensory cues, chart, models, pictures
true
Ask patient to wear reading glass, magnifier, hearing aids
true
Let the patient do the talking and Ask one question at a time
true
You must Summarize the most important points
true
Give the patient time to answer, to ask a question, to express.
true
Use language that is understandable to the patient
true
Avoid leading questions. You want the patient to tell you more
true
Avoid how or why questions, they tend to be intimidating
true
Avoid the use of cliche statements like “don’t worry”
true
Avoid question which require only a simple “yes” or “no” answer.
Example: “Masakit po ba ito?”
true
Avoid canned responses: “ I know just how you feel”
true
